Jamie Falcone | Page 2

On 2/25/26, I brought my car in and requested a diagnostic because my car was shutting off and appeared to be burning off engine oil quite fast. The technicians changed my oil and put 0w20 (a much diagnostic because my car was shutting off and appeared to be burning off engine oil quite fast. The technicians changed my oil and put 0w20 (a much thinner oil than 10w30) and said to drive it for 1,000 miles and monitor it status. They also told me that when they changed the oil they drove it around for about 15 miles and the car didn't cut off. The next day on 2/26/26 around 7:35 pm, I was driving/working and my car shut down in the middle of W. Agate Ave. and S. Las Vegas Blvd. I was able to start it up again but it shut down again about 15 minutes later. I checked the oil, which appeared to be low. However, I didn't think that was the cause of my car shutting off with the lights on the dashboard and throughout my car flashing off/on before cutting out completely. On 2/27/26, I added 10w30 since the oil levels were low and it appeared to drive smooth except for when it shut off again while driving. Today, 3/2/26, I went to O'Reilly's and asked them to run a full battery and alternator load test. The techs at O'Reilly's assessed that it was my car battery that was failing and causing my car to shut down. I wound up buying a brand new battery for my car. Findlay Toyota filed to do thorough diagnostic that I paid over $300+ when I requested a diagnostic and explained to them all the issues I was having. Someone should have tested the battery and told me I needed a new one. I mean Jaime Falcone was pleasant but I'm very disappointed that the battery issue was not spotted and addressed by the mechanics at Findlay Toyota! I take very good care of my 2006 Toyota Camry as its original owner since I purchased it on 2/20/2006. Last I checked diagnostics should have included a battery/alternator check. More

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I love what you do for me toyota I love how you set me free toyooootah I love what you do for me at finlay toyota free toyooootah I love what you do for me at finlay toyota More

by Therealhi Verified Customer Verified Customer

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Jamie is so respectful of my requests for the service I want. Service is done in a timely manner. want. Service is done in a timely manner. More

by MMERTZ89014 Verified Customer Verified Customer

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Brought my 2025 4Runner in for the 15K service and everything was smooth from start to finish. They got me in on time, explained what was being done, and had the truck finished when they said it would everything was smooth from start to finish. They got me in on time, explained what was being done, and had the truck finished when they said it would be. No upsell pressure—just solid work and great communication. Highly recommend. More

by achtung82 Verified Customer Verified Customer

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Good. Drop car off 8am. Foot a call at 1pm. Text didn’t work. Pick up no issues at 5pm. Valet take Longer than expected. Drop car off 8am. Foot a call at 1pm. Text didn’t work. Pick up no issues at 5pm. Valet take Longer than expected. More

by FOOTFAY11 Verified Customer Verified Customer

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Oil change and 12 Volt battery installed in record time. Jamie estimated 4 hours, but it was ready in an hour and a half. Good experience. Jamie estimated 4 hours, but it was ready in an hour and a half. Good experience. More

by USER261483 Verified Customer Verified Customer

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Jamie was absolutely amazing when it came to dealing with 3rd party warranty claims and he got them to honor my claim when they initially gave me a hard time. 3rd party warranty claims and he got them to honor my claim when they initially gave me a hard time. More

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I missed the time frame to pick my vehical up from service. Not only did my service guy help me get my vehicle after hours he stayed after he got off to make sure i was taken care of. service. Not only did my service guy help me get my vehicle after hours he stayed after he got off to make sure i was taken care of. More

by REKIB8 Verified Customer Verified Customer

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Service was efficient with a shorter wait time than expected. Communication via text was good and timely. expected. Communication via text was good and timely. More

by RSHAVER89 Verified Customer Verified Customer

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Very good experience. My original service advisor left. The transition to get a new service advisor was pleasant. Jaime is very nice. He kept in contact with me with my se My original service advisor left. The transition to get a new service advisor was pleasant. Jaime is very nice. He kept in contact with me with my service request. More

by Kim Melancon Verified Customer Verified Customer

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