Jamie Dougherty

The sales process was pretty straightforward until financing got involved and initially showed me an interest rate in the high 7% range while I have an 820 credit score. It was reduced after they subm financing got involved and initially showed me an interest rate in the high 7% range while I have an 820 credit score. It was reduced after they submitted to more banks other than BMW and CapitalOne. Then came the sales pitch for all of the additional warranties. This needs to be done during the sales process and NOT the end when all you want to do is sign the paperwork. I then purchased the dealer applied Cilajet ceramic coating. What a mistake! As I read on a few sites, the dealer is not a professional detailer and it really showed. The First time they returned the car with water marks on the hood, dirty door panels and had not touched the roof. To make it up to me they brought a loaner to my workplace and took the car. I got it back yesterday and although it looks “cleaner”, there are still some swirl marks and hard water spots still on the hood. Like other websites have said, give your $1K to a professional detailer and skip the dealer! More

Report | Print

If zero stars were an option, that would be a more accurate reflection of my review! I worked in management of car business for many years so I'm very familiar with how car dealerships run. First, accurate reflection of my review! I worked in management of car business for many years so I'm very familiar with how car dealerships run. First, this dealership claims to have ONE price, there is ZERO negotiation! Second, customer service is AWFUL!!! Third, they are RUDE and LIE and still owe me money! I purchased a vehicle from them earlier this year. I knew the vehicle and made arrangements with Andri to test drive the vehicle at a specific time. I showed up on time and took a while to find someone to help me and direct me to Andri! I took a quick test drive and check the vehicle over and sat down to negotiate. There was no negotiating, none! The agreed to give me all weather mats for my vehicle though. I already had obtained my own financing and extended warranty and proceeded to complete all the necessary paperwork. I went to pick up cashier checks from my bank and was told to text copies of the checks to Andri to facilitate the paperwork. I asked that I complete everything necessary so I could drop the checks off and leave when I returned. The process for the paperwork was quite slow, especially considering this was essentially a cash deal for them since I was providing cashier checks for the whole purchase. I also had my own tags that were being put on the vehicle. I send copies of those checks as requested and let Andri know precisely what time I would be back. Upon arrival he was with another customer and again, I couldn't find anyone to assist me. Then I was told it would be just about 3 minutes. I arrived back at the dealership before 2pm and by 230pm was beginning to get quite frustrated. Andri was not available and I was still waiting on the finance manger, Jeremy Seepersaud. I popped in to his office and asked how much longer it would be, he was quite RUDE to me! I asked Andri to ensure that there was absolutely NO dealer or other advertising on the vehicle and when I walk out to leave, this request was not honored! To make matters worse, they messed up the tags and I had to spend over an hour at DMV resolving this issue. I sent Andri a receipt for the mats that they promised me, he was on vacation and requested that I remind him the following week, which I promptly did. Three weeks later, I had still not received a check so I followed up. I was assured that I would have a check the following week and that it was 'processing', when i hadn't received a check the following week, i followed up again. I then reached out to the General manager and the used car manger multiple times over the last few weeks and NOT ONE person has returned a call or email NOR have they reimbursed me as promised! I really hoped they would follow through on their promises and redeem my HORRIBLE experience with them before i wrote any reviews, but here we are! More

Report | Print

Avoid dealing with the used car department here at all costs!! Getting information from the salesperson after I committed to purchase was like pulling hen's teeth; the manager is a nice guy but the deale costs!! Getting information from the salesperson after I committed to purchase was like pulling hen's teeth; the manager is a nice guy but the dealership does not seem to have their act together; I sat at the salesperson's desk waiting hours (while the salesperson worked with other customers) for delivery of a car that I was paying cash for (they told me they were "too busy"); and I'm still waiting 7 weeks later for a reimbursement they promised me that day. I gave a 2 star rating only because the price on the 2022 car I bought from them was fair. I'd never deal with this dealership again. More

Report | Print