Jamie Difebo

Good Morning Jamie - You sent a "letter" of interest in my 2019 Stelvio. I'll begin by refreshing for you my experience at your dealership. I was charged all possible fees allowed by law at of interest in my 2019 Stelvio. I'll begin by refreshing for you my experience at your dealership. I was charged all possible fees allowed by law at settlement even though I paid cash. You screwed me out of at least $200 there. Second, when I picked up my car at delivery the check engine light was on - a "certified" car. They reset the light & I knew xxxx well it would come on again. So it did, and you picked up my car and delivered it "fixed". For months after, the light came on for a misfire. I ultimately fixed it myself by replacing the #2 spark plug - a repair clearly above your service departments ability. I haven't seen the light since! After you tried to fix the light I noticed a rattling noise from the engine compartment. The cosmetic engine cover was left lose and I also repaired that. Next, from delivery, my car would not start after sitting for a few days. I suffered with this for almost a year before replacing the battery with a top brand - another $200+ expense you screwed me for. Vey recently I received a solicitation from another Alfa store which included a Carfax report. Much to my surprise, my "certified car" had extensive front end repairs, including a new engine timing cover, radiator, recharged A/C system among other repairs DONE MY YOUR DEALERSHIP. Curiously, I was provided a Carfax report by you at the time of my purchase (which I retained) and which suspiciously doesn't list these repairs DONE BY YOUR DEAELRSHIP. Finally, when I asked to meet you when I picked up my car you confirmed with me that I would be having my service work there. I almost fell over because I had told the salesman specifically that I avoid anyone else touching my vehicles if I can help it. So, not only do you lie and deceive your customers, your salesman lied TO YOU about my service intentions. So to finalize - when do you think I'll be setting foot in your xxxxxxx dealership again? NEVER! More

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The service department is very friendly and knowledgeable. They are very accommodating to my needs when it comes to appointments. knowledgeable. They are very accommodating to my needs when it comes to appointments. More

by Vtalotta Verified Customer Verified Customer

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1 # dealership in town! Customer service is best in the area. Their staff are super friendly and very knowledgeable about the cars they sell. Customer service is best in the area. Their staff are super friendly and very knowledgeable about the cars they sell. More

by EKITSIOS223 Verified Customer Verified Customer

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Pleasant experience…they tried to be as helpful as possible. It was complex issue with the SUV. possible. It was complex issue with the SUV. More

by JOSEPH.CONSTANCE Verified Customer Verified Customer

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This is the best Maserati dealership I have been to. Top notch service. They returned my car to me driving like it rolled off the assembly line. Top notch service. They returned my car to me driving like it rolled off the assembly line. More

by TFAVINGER Verified Customer Verified Customer

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Great, like always. I called about a flat tire, they got me in right away and the tire was replaced in 20 minutes. The service there is awesome. I called about a flat tire, they got me in right away and the tire was replaced in 20 minutes. The service there is awesome. More

by PETER81 Verified Customer Verified Customer

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Always a fantastic experience at this dealership. I got my car back super clean. Thank you. I got my car back super clean. Thank you. More

by MD81373 Verified Customer Verified Customer

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Best dealership I've ever dealt with. The people are so kind and accommodating. A real pleasure to deal with. Getting service on my car is seamless. The people are so kind and accommodating. A real pleasure to deal with. Getting service on my car is seamless. More

by PETER81 Verified Customer Verified Customer

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Great staff, very easy to deal with. All around great dealership. Will be back for service. All around great dealership. Will be back for service. More

by MARKFARRER59 Verified Customer Verified Customer

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Terrible service experience from start to finish. Had an 8:30am appointment that I made via phone. When I arrived, the techs seemed surprised and said they didn’t open until 9. No service manager to Had an 8:30am appointment that I made via phone. When I arrived, the techs seemed surprised and said they didn’t open until 9. No service manager to be found. No accountability to be found. Everyone passing the buck and blaming their call center. Website says service hours are 8-5 on Saturday. GM suggested my best bet would be to contact him directly next time to make a service appointment. Not exactly a ringing endorsement of the current process they got going on over there. Two hours for an oil change. Tony from the call center said I should expect 60 minutes. More

by MIKE_MCCLOSKEY Verified Customer Verified Customer

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