Jamie Campbell | Page 2

New rear brakes squeak loud. Took it back twice and they tell me they don’t squeak. Guess what they still squeak. Never going back and I have bought two vehicles from them. Not doing that again !! tell me they don’t squeak. Guess what they still squeak. Never going back and I have bought two vehicles from them. Not doing that again !! More

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Taking to long for oil changes and tire rotation. Schudule services on days for for oil changes and other days for major services which may take longer. Schudule services on days for for oil changes and other days for major services which may take longer. More

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Very busy this day. It seemed the service agents were overwhelmed. No real urgency to the check in proceedure. Waited in line well over 25 minutes before getting any attention. I have been dealing with t overwhelmed. No real urgency to the check in proceedure. Waited in line well over 25 minutes before getting any attention. I have been dealing with this quick lane for years and this was the wost experience to date. I atributed this to Covid economy and not enough trained employees. Story of the USA right now. More

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Always friendly, always professional, always just really good. When I get a new car this is the dealer I will return to! good. When I get a new car this is the dealer I will return to! More

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We paid our hard earned money to purchase the premium maintenance package. The last time I took it in for squeaky breaks. The lady that helped me in the morning and said she understood the issue and we w maintenance package. The last time I took it in for squeaky breaks. The lady that helped me in the morning and said she understood the issue and we would take care of it, calls me at noon and forgets who I am. She proceeds to sell me new break pads and says that Ford recommends them between 4 and 5 mm. Would you like us to do them sir, she said. I said are they not covered by my premium maintenance package? She then stopped talking to me for 45 minutes and then comes back and says uh yeah yours will not be covered until they reach 3 to 4 mm. So the public is sold break pads between 4 and 5 mm and we that ignorantly purchased the “Premium Maintenance Package “ for thousands have to wait for more possible damage! Ridiculous and completely predatory. I’m very discounted with Ford especially Phil Long! More

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Twice I came to this dealership to get just my oil changed. And twice was told the wait was over 5 hours! I was told if I wanted to leave my vehicle overnight they could get to it the next day. Was changed. And twice was told the wait was over 5 hours! I was told if I wanted to leave my vehicle overnight they could get to it the next day. Was told they are down numerous technicians. Phil Long is struggling to maintain and hire new technicians to staff their service dept. There can be a myriad of reasons for this but I think one must first examine the reason/s why people are leaving there. Phil Long is in danger of losing many loyal customers like me. Jamie in service is by far the most friendly and efficient. Long story short, the oil change took a little over 2 hours. More

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Another excellent service trip to Phil Long for our F150. The staff in the Service department is always friendly and efficient. And we love the coupon books! The staff in the Service department is always friendly and efficient. And we love the coupon books! More

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Transmission and radiator service took 3.5 hrs. Never will come back again. The service department is probably understaffed for techs as most places are. People don't want to do this kind of work anymore will come back again. The service department is probably understaffed for techs as most places are. People don't want to do this kind of work anymore. More

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Jamie in the service department provides excellent, conscientious attention to me and my vehicle. I have been going to Phil Long Ford and when it was a Saturn vehicle shop for 18 years. conscientious attention to me and my vehicle. I have been going to Phil Long Ford and when it was a Saturn vehicle shop for 18 years. More

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Exceptional service, like usual. No surprise that quick lanes did absolutely exceptional work on my Ford Raptor and, did it in a very efficient time frame. The service that Phil Long Ford/Quick Lanes provi lanes did absolutely exceptional work on my Ford Raptor and, did it in a very efficient time frame. The service that Phil Long Ford/Quick Lanes provides is unlike any other dealership, which makes sense they are apart of Ford. Won’t be trusting my Raptor with anyone else, EVER. I’m always provided with exceptional in sight, updates and, money saving suggestions when I bring my truck in. I have no problem spending money here. More

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