Jamie Avers

Holm Automotive Center Inc responded

Thank you, Curt, for the excellent 5-star review! We are thrilled to hear that you found our staff to be a great individual and team to work with! We are especially glad that you originally contacted Jaime and that you have always been very pleased with the service you have received from our team members. Your loyalty and kind words confirm our commitment to building Trust and providing excellent Customer Care in every interaction. We appreciate your business! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the excellent 5-star review! We are delighted to hear that we got your service done in a timely manner and were able to complete the recall work that was available at the time. Your feedback affirms our commitment to efficiency, Customer Care, and addressing all necessary maintenance for your vehicle. We appreciate your business! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your wonderful feedback! We are delighted to hear that Steve and Jamie always take great care of your car and that you find the entire process, from scheduling until service completion, to be always professional. Your kind words are a strong affirmation of our commitment to Customer Care and our value of excel. We appreciate your business and your trust in our team! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the truly outstanding review! We are absolutely delighted to hear that you find everyone at our dealership to be so friendly and helpful, and that you are always greeted with a smile. It is wonderful that Javin Welsh did an excellent job on your Buick's oil change in a very timely manner. We're also thrilled that our body shop exceeded your expectations after hail damage, making your Buick look brand new! Your commitment to purchasing several vehicles from us and your stated intention to always go here for your next one is the highest compliment we can receive. This loyalty confirms our dedication to Customer Care and being a Trustworthy partner for both sales and service. We are proud to have Gary Hasselman on our team and appreciate your recognition of him and our great people and great service! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for the fantastic 5-star review! We are delighted to hear that Steve Schiltz did a wonderful job on your oil change and that you appreciated the call back on your service. Your perfect 5-star ratings across all categories, including Service Communication, are a wonderful affirmation of our commitment to Customer Care and our value of Teamwork! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for taking the time to provide your feedback. We genuinely apologize that the two-week lead time for your oil change appointment was not acceptable. We understand your frustration, and we take your comments about the wait time and the low rating for Service Time seriously. We are determined to reduce this inefficiency, and our leadership team is currently working to create a more robust lubrication team specifically to address and reduce these long lead times. We are glad to see that you rated our Workmanship and Service Communication positively. We will be sure to pass along your comments to Jamie Avers and Chuck Loader, and we appreciate your honest input as we continue to improve our scheduling and efficiency. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, Gokstate23, for the excellent review! We are absolutely delighted to hear that Chuck and Jamie in our service department are a big reason why you continue to choose Holm as your go-to dealership. Their commitment to being accommodating and helpful truly demonstrates our core value of Customer Care. Your perfect 5-star ratings for Price Transparency, Workmanship, and Service Communication are a fantastic testament to their efforts to be trustworthy and provide high quality service. We will be sure to share your kind words with Jamie Avers and Chuck Loader. We acknowledge your 4-star rating for Service Time and are determined to continue improving our efficiency to earn a 5-star rating from you in the future. We deeply appreciate your continued business! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you, SCHMITZ0, for the excellent 5-star review! We are delighted to hear that you experienced good and fast service with "no problems." Your perfect 5-star ratings across all categories confirm that our team is committed to our core values, particularly Customer Care and Teamwork, ensuring a smooth and efficient visit. We appreciate you recognizing Jamie Avers, Chuck Loader, and Lance Gentry! Sincerely, the Holm Automotive Team of Abilene