James W. Smith | Page 13

It began with a simple email requesting information about a certain vehicle I was researching. I was met with an almost immediate response answering my specific question and afterward a personal invitation t a certain vehicle I was researching. I was met with an almost immediate response answering my specific question and afterward a personal invitation to the site to look at it. Other dealerships I had contacted via email seemed to avoid the inquiries and responded with vagaries and evasions and requests instead to talk by phone which aroused suspicion. Why didn't they just answer my question? James Smith was my sales rep and had me fairly well hooked from the beginning before I had even met him. He was patient and attentive when myself and my wife arrived and the vehicle was ready and waiting for the test drive. He was very relaxed and pleasant during the entire process from the examination to the conclusion, no pushiness whatever. We were treated like guests of honor, everyone was polite and helpful. Though I didn't receive the requested value of trade the offer was acceptable, and the purchase price was very competitive. The condition of the vehicle was very good, reconditioned with new tires, fluids, lube, detailing, etc. I found one minor but worrisome cosmetic issue and it was resolved promptly before the handover. An arrangement of rendezvous was made for delivery, since I live in NH, and the vehicle was brought right to my town hall for the transfer where the deal was concluded, on time with no hassle. I can't attest to the service dept or post-purchase treatment yet but hopefully this won't be necessary. Overall it was a great experience and I will deal with them again in the future when I hope to finally purchase my first brand new vehicle. More

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