James Tan | Page 12

Awesome Car Buying Experience When I entered Criswell Maserati of Germantown, I was immediately greeted by a friendly sales representative, James Tan. He listened to my needs and When I entered Criswell Maserati of Germantown, I was immediately greeted by a friendly sales representative, James Tan. He listened to my needs and worked on my behalf to help me get the car of my dreams. He answered all of my questions and gave me a thorough review of the Maserati Ghibli. His customer service was impeccable. I always wanted a Maserati. I thank James for making my dream a reality.😊 More

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New car purchasing If you like Maserati, this is a great place to come and build your very own. We purchased a 2017 Levante from Criswell Maserati. The whole experience If you like Maserati, this is a great place to come and build your very own. We purchased a 2017 Levante from Criswell Maserati. The whole experience was smooth and painless. We were dealing with James Tan who was excellent. He treated us with patience, respect and answered all our questions in detail. Wonderful experience, and loving the car. More

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Don't buy from here, and don't bring in your family either I will give this "Alfa Romeo/Maserati" dealership the absolute worst possible rating, for their poor treatment of customers. We came in today with I will give this "Alfa Romeo/Maserati" dealership the absolute worst possible rating, for their poor treatment of customers. We came in today with my father to test drive a new Alfa Romeo Giulia, since he is on the market for a new car. The manager James, who started working with us, asked my father for his drivers license. I gave him mine too, because I expected to try out the car also. I occasionally drive my fathers car, so I wanted to give the Alfa Romeo, and see how it would be for a daily. Don't get me wrong, it was not the 80k version, or anything fancy....but just a basic Giulia AWD (~45k). I would imagine it would sell for 39,000-40,000 in the end with the discount. When the manager saw my drivers license, he said that "I am not allowed to drive since I am 19", and that my dad has to drive, even though I have a full drivers license, and my father was right next to me. I have so far test driven more expensive vehicles than this, which had more power than the test drive vehicle. Company policy? That's was sort of expected (due to last experience), since this is the way Criswell treats their customers. A couple of months ago, I wanted to try a used Chrysler 300 @ gaithersburg chrsyler Criswell. When I asked the manager If I could try it, he said "no buddy", and sarcastically laughed at me. Then he waved "go away". The main reason for that was because I was "not 21". Again, bullshit in my opinion. Every other dealer let me drive, even when I had a permit, and was looking for my first car. These where BMW, Audi, Nissan, all in the 27,000-35,000 range. Is it normal in other dealerships? Hell no! Every other dealer we have been to allowed me to try the car, even if it was a $60,000 vehicle, or an $18,000 car. We were not on the mood to argue. Honestly, I wanted to sit up front for the test drive (forget of even driving the car), but the manager insisted that I sit in the back seat, where I could not even try out the features and entertainment system of the vehicle. The test drive itself was mostly fine, the manager showed some features, and that was mostly it. Overall, don't go to Criswell, because they treat you like shit, especially if you are not 21. Criswell, just a question for you. So at 18, I can go to war, kill people, serve my country, get married, go to college, get a job....but I cannot test drive a car? Thank you for your amazing treatment, and age discrimination! If we ever buy an Alfa Romeo or any other car that you sell....it will not be from you. More

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Took time to show me all of my options I went to Criswell to check out the Ghibli, a vehicle I've had my eyes on for almost 2 years. James was very patient with all of my questions. He help I went to Criswell to check out the Ghibli, a vehicle I've had my eyes on for almost 2 years. James was very patient with all of my questions. He helped me select the perfect car. I drove off the lot in my brand new 2017 Maserati Ghibli a very satisfied customer. Dr Deborah Caruso Annapolis, MD More

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James Tan and Robert Buchanan As I eagerly await delivery of my new Alfa Romeo 4C I've had a moment to reflect on the courteous and professional behavior of both James and Robert As I eagerly await delivery of my new Alfa Romeo 4C I've had a moment to reflect on the courteous and professional behavior of both James and Robert. No pressure and pleasant to deal with. I will definitely be a return client. SL More

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