When I took recently my Audi Q7 for regular service, as
always, I set up the appointment with James Rocha. James was expecting me, he explained the scope of service and made other necessary arrangement inc
always, I set up the appointment with James Rocha. James was expecting me, he explained the scope of service and made other necessary arrangement including time of completion the same day. Later he called as promised informing me that the service was complete and the car is ready for pick up. When picking up the car he again explained the scope of service, diagnostics, status of the car, offered a reasonable discount and delivered the car in excellent conditions including freshly washed. As always, overall, James delivered excellent service at very competent and professional level to my complete satisfaction. Vit (951) 907-0097
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by Service
Service Price Transparency
Jul 03, 2025 -
Audi Riverside responded
Thank you for your wonderful review! Offering thorough and efficient service is so important to us, and we are glad that James consistently provides you with nothing less. It is our pleasure to serve you and your Audi needs in anyway possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
James Rocha provides exceptional customer service, is
very respectful and has great follow up skillls. Thank you.
very respectful and has great follow up skillls. Thank you.
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by nc1chavez
Service Price Transparency
Apr 10, 2025 -
Audi Riverside responded
We appreciate you for leaving James this stellar review! We are delighted to know that he was very respectful, had great follow up skills and provided you with exceptional service. If there is ever anything more that we may help you with please do not hesitate to let us know.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
James Rocha in service is great to work with, and very
patient, always works with my situy
patient, always works with my situy
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by Leticia Goodwin
Service Price Transparency
Mar 24, 2025 -
Audi Riverside responded
Leticia,
We are grateful for you leaving James this wonderful review! We are pleased to know that he was great to work with and very patient as always. We look forward to continue serving you in the future when the time comes.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
James Rocha my Service Advisor was very courteous and
professional. He was very proactive with updates easily able to be contacted regarding the status of my vehicle service needs. Very good dealership i
professional. He was very proactive with updates easily able to be contacted regarding the status of my vehicle service needs. Very good dealership in all regards. Rickey S.
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by ricslaught
Service Price Transparency
Other Employees Tagged:
Vinny Ginsberg
Feb 27, 2025 -
Audi Riverside responded
Rickey,
We appreciate you for leaving James this stellar review! We are delighted to know that he was very courteous, professional, proactive with updates and was easy to contact regarding the status of your vehicle service needs. If there is ever anything more that we may help you with please do not hesitate to let us know.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
James Rocha was very helpful and throughout with the
process with my car that I was having issues with he is very professional and easy to work with.
process with my car that I was having issues with he is very professional and easy to work with.
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by Leslie B.
Service Price Transparency
Feb 14, 2025 -
Audi Riverside responded
Leslie,
Thank you for leaving James this amazing review! We are happy to know that he was very helpful, very professional and easy to work with. Please do not hesitate to let us know how we may be of further service to you.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
James Rocha is always so helpful when I have brought my
car in for service. He is very professional and very pleasant.
car in for service. He is very professional and very pleasant.
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by soniagough62
Service Price Transparency
Feb 04, 2025 -
Audi Riverside responded
Sonia,
Providing outstanding service is so important to us here at Audi Riverside and we are glad that James's efforts met your satisfaction! We are thrilled to know that he is always so helpful, very professional and very pleasant. We look forward to continue serving you in the future when the time comes.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
Five stars to James Rocha who is always present, ready to
assist with an incredible sense of purpose and integrity. James truly is the gold standard of professionalism and bespoke customer service. I commend
assist with an incredible sense of purpose and integrity. James truly is the gold standard of professionalism and bespoke customer service. I commend Walter's for hiring a thorough professional who's clearly their top asset. Cheers, James!!
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by gautamrs
Service Price Transparency
Jan 06, 2025 -
Audi Riverside responded
Thank you for leaving James this positive review! We are happy to know that he was professional, always present and ready to assist with an incredible sense of purpose and integrity. Please do not hesitate to let us know how we may be of further service to you.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
Stacy Samuel & James Rocha were extremely helpful with
the service of our vehicle. Everything was done exactly as we requested and the communication was exceptional. We were very impressed with how clean
the service of our vehicle. Everything was done exactly as we requested and the communication was exceptional. We were very impressed with how clean our car was when we picked it up. 5 stars for these two.
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by Wendy
Service Price Transparency
Jun 04, 2024 -
Audi Riverside responded
Wendy,
Thank you so much for leaving Stacy and James this fantastic review! We are glad to hear that they took amazing care of you and your automotive needs. We are happy to know that they were extremely helpful and exceptional with their communication. Please do not hesitate to let us know how we may be of further service to you.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
James Rocha was very helpful in the service dept.
He was very nice and easy to deal with .
He was very nice and easy to deal with .
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by Traci _moses
Service Price Transparency
Jun 03, 2024 -
Audi Riverside responded
Traci,
Providing quality and efficient service is so important to us here at Walter's Audi and we are glad that James's efforts could meet your satisfaction! We are thrilled to know that he was very helpful, nice and easy to deal with. Please do not hesitate to give us a call if you ever have any questions or concerns.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
James was my service advisor next door at VW when I had
my VW Arteon. I ended up trading it in for my S5. I was so relieved when I walked in for my service to see James! I make sure I wait in line for him
my VW Arteon. I ended up trading it in for my S5. I was so relieved when I walked in for my service to see James! I make sure I wait in line for him or call ahead to make sure I can work with him. Knowing he is handling my car, I know he will go above and beyond for me and will keep me updated every step of the way, which is so appreciated. My car always comes back running perfect and clean. James is so funny, he even gives my duck valve caps a good cleaning. Thank you!!!!
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by mcs1030
Service Price Transparency
Apr 08, 2024 -
Audi Riverside responded
We are grateful for you leaving James this wonderful review! We are thrilled to hear that James took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that he went above and beyond for you and kept you updated on your vehicle every step of the way. We look forward to serving you again in the future when the time comes.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
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