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James Richards
James Richards at Fitzgerald Subaru Rockville

James Richards

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

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4.6
67 Reviews
4.6

67 Reviews

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67 Reviews of James Richards

April 04, 2026

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Employee Rating

Great customer service and timely service as usual - from the reception to wait time to video taped assessment and clear costs to delivery and onto the follow up the next day. Thank you More

by shargh11
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Recommend Dealer
Yes
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Apr 04, 2026

Fitzgerald Subaru Rockville responded

Thank you for highlighting the seamless service experience on your Subaru Forester, from reception and wait time to the video-recorded assessment, transparent cost details, delivery, and next-day follow up. James is delighted the process met your expectations and we look forward to supporting your Forester again.

April 04, 2026

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Always have a good service experience at Fitzgerald. They never recommend more than I need and always look for discounts to keep my bill as low as possible. Appreciate the Lyft ride that picked m e up a More

by DBOEHR
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Recommend Dealer
Yes
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Apr 04, 2026

Fitzgerald Subaru Rockville responded

Thank you for trusting us with your Subaru Legacy maintenance. We’re glad our recommendations, available discounts, and the Lyft pickup helped make your overnight service as convenient and cost-effective as possible.

April 04, 2026

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Always great service from the service department, especially from James Richards. We have been happy with the for years. More

by MSORRELLS1217
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Recommend Dealer
Yes
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Apr 04, 2026

Fitzgerald Subaru Rockville responded

Thank you for trusting our service department over the years with your Subaru Legacy. We’re glad James has been such a helpful resource for you. We look forward to assisting you again whenever your Legacy needs care.

April 03, 2026

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Excellent customer care at the workshop reception The waiting area is comfortable & the coffee and snacks More

by HEKARINVESTMENTS
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nathanael Kamara

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Apr 03, 2026

Fitzgerald Subaru Rockville responded

It’s wonderful to hear you found our workshop reception team attentive and the waiting area comfortable. We’re happy the coffee and snacks helped make your Subaru service visit more enjoyable.

April 03, 2026

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Good service, the videos were ok and the time of waiting was reasonableoverall ggod service More

by fernandocasafranca
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Recommend Dealer
Yes
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Apr 03, 2026

Fitzgerald Subaru Rockville responded

Thank you for highlighting the helpful video updates and the manageable wait time during your Subaru Forester service. James and our team appreciate your feedback and look forward to assisting you on your next visit.

April 01, 2026

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Staff and service department are excellent. Very attentive to my needs and my cars needs. More

by boothollow
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Recommend Dealer
Yes
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Apr 01, 2026

Fitzgerald Subaru Rockville responded

Thank you for your five-star rating. We’re glad our service team was attentive to your needs and took great care of your Subaru. We look forward to assisting you with any future service.

March 31, 2026

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Nate was terrific and helpful, friendly and professional! He made sure we understood the charges and let us know promptly when the vehicle was ready. More

by lindaayres2710
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elijah Moore

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Mar 31, 2026

Fitzgerald Subaru Rockville responded

We’re delighted our team provided friendly, professional service and clear details on charges for your Subaru. It’s great to know we could notify you promptly when your vehicle was ready. Thank you for trusting us with your service needs.

March 29, 2026

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I have been the Rockville Subaru office customer since I purchased my Subaru 2016 and have been completely satisfied with the services I have received. More

by YTANI0714
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Clark

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Mar 29, 2026

Fitzgerald Subaru Rockville responded

It’s great to hear you’ve been happy with the care you’ve received since 2016. We appreciate your loyalty as a Subaru owner. We look forward to helping with your next service visit.

March 29, 2026

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Service was fine, took a little longer than expected but James kept me informed regarding this. More

by mully1765
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Service Time
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Recommend Dealer
Yes
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Mar 29, 2026

Fitzgerald Subaru Rockville responded

Thank you for sharing your experience with your Subaru Outback service. We appreciate your patience with the extra time, and we’re happy James kept you informed throughout. We look forward to assisting you again.

March 28, 2026

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Employee Rating

Jake was terrific! He was courteous and retrieved the car for us. Give him a raise! More

by twh12
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 28, 2026

Fitzgerald Subaru Rockville responded

We appreciate your five-star rating for the service on your Subaru Solterra. It’s great to hear our team’s courteous assistance and prompt vehicle retrieval made your visit smooth. We’ll be sure to pass along your feedback.

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