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James Nakanishi
James Nakanishi at Honda Windward

James Nakanishi

Service Advisor

Honda Windward

45-671 Kamehameha Hwy
Kaneohe, HI 96744

5.0
51 Reviews
5.0

51 Reviews

Write a Review

51 Reviews of James Nakanishi

August 24, 2024

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Employee Rating

Thank you for great service and on time appointment. Very welcome and friendly dealership. Definitely worth to come back for any service for my car. More

by Walden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Vasconcellos, Cory Brown, Derrick Higa, Dalton Baker, Justin Baker, Kanoa Chang, Heather ., Larry .

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August 13, 2023

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Employee Rating

Dealership personnel is consistently efficient and friendly. It’s a pleasure to have my car serviced with Windward Honda. More

by Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brenda ., Heather .

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July 09, 2023

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Employee Rating

Friendly staff, great service and people who help take care of you and your vehicle. Can’t beat the service and staff at Honda Windward. Thank you for taking care of my vehicle! More

by Watsontanji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory Brown, Derrick Higa, Justin Baker, Kanoa Chang, Del Cootey

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April 14, 2023

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Great service and reasonable prices for an oil change. Service manager was very nice and helpful. Really nice waiting area. More

by Mrchinn44
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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March 04, 2023

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Fast and thorough, courteous, professional service, on-time delivery, clean offices, dependable support and open early More

by Mike G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Baker, Brenda .

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January 24, 2023

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Kanoa was professional helpful and paid attention to detail.He is good example of Honda "cares" More

by Tylerg23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Vasconcellos, Amy Yamamoto, Cory Brown, Derrick Higa, Sharon Ducosin, Justin Baker, Kanoa Chang, Del Cootey, Del Cootey

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December 31, 2022

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They were able to fit me in for a safety check and service with only a two day’s notice. They were professional, courteous and completed the job on time. More

by Serendipity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dalton Baker

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Jan 02, 2023

Serendipity responded

I took my car in on December 29 for service and a safety check. The work was done promptly and they assured me that the tires, battery, etc were in good condition. On January 1, my car did not start and I was able to have it jumped. I called Honda Windward and upon advice from Shania, I took it to O’Reilly’s to have the battery checked. They confirmed that it was a bad cell and that the battery was not charging. I then contacted Honda Windward to see if the battery on my 2020 Odyssey was covered under the warranty or extended warranty I had purchased. I initiated the first call around 9 after I found out that the battery was not charging. Shania informed me that it would be the “finance” person who would call me back. I went back and forth with Shania trying to get the finance person to call me back. There was a conversation that she would call me back in 5 minutes, but that did not happen. I finally received a call at 1:45 at which time, “Sabrina” told me that she was not able to help me or answer my question as to whether the battery was covered and that I would need to call Pacific Honda or to call back the Service Department on January 3. She did not apologize once for not returning my call earlier as promised by the other employees and was not inclined to help me because I did not purchase the car from Honda Windward. I give kudos to the service department who worked on my car on Thursday and to Shania at Honda Windward who tried to help me get my questions answered. As for the finance person, I did not feel like she was part of the Honda Windward Ohana.

October 23, 2022

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Employee Rating

Organized, caring, efficient, staff. Get in and get out quickly. Has an excellent shuttle service with very pleasant driver. Office clerks and staff also excellent and explain work and c More

by Verna Hanashiro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dalton Baker

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September 21, 2022

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Employee Rating

Excellent service! It took half the time they originally estimated it would take to complete More

by takohunter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Al Vasconcellos, Amy Yamamoto, Cory Brown, Derrick Higa, Dalton Baker, Kanoa Chang, Rose ., Brenda ., Heather .

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September 12, 2022

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Employee Rating

Great place to spend car care times! Excellent facilities, helpful and friendly staff made waiting for my car feel like the ocean breeze on my face on a warm sunny day in KANEOHE! More

by BOK CHOY PUNGSAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kanoa Chang , Mildred Ramos

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