James Meyer

Great SalesPerson, Poor Customer Service I found the "Perfect" used SUV at Cronin Ford. The 2008 Ford Explorer was clean and presented well during the test drive. Joe and Tony were great peo I found the "Perfect" used SUV at Cronin Ford. The 2008 Ford Explorer was clean and presented well during the test drive. Joe and Tony were great people to deal with during the purchase! The original internet price was high, so I negotiated a lower price to make the drive from Milford to Harrison. Upon arriving, the test drive was great and inspecting the Explorer went well. We negotiated further and settled upon a price and I made the purchase. During the drive from Harrison to Milford, I discovered that the transmission was shifting differently than normal. So, the next morning, I reached out to them and asked for some support to resolve the possible transmission problem. I was told by Jeff that he needed to talk to Jimmy. The following day, when no one responded to me, I reached out again. I was told by Jeff that he was transferring me back to Joe. Poor Joe was the one they made tell me that since they discounted the vehicle and I signed an "AS IS" document, they wouldn't help me. Joe and Tony were great though. I just want to say that Castrucci Ford in Milford heard the story and fixed my "Perfect" Explorer for $300.00 with a transmission flush and TSB PCM reflash that Cronin Ford would not attempt to fix for free (as I asked) less than 24 hours after purchase. If you are looking to buy a used or new Ford vehicle, I would recommend making the drive to Milford, Ohio and dealing with professionals! Good Luck Cronin Ford! Thank you Joe and Tony for your professionalism. More

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