James Marino
James Marino at Don's Ford
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James Marino

Sales Rep

Don's Ford

5712 Horatio St
Utica, NY 13502

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4.9
28 Reviews

Jim has worked at Don's Ford for 31 years as a Sales Consultant. He is married with three children.

Dealership Experience

38 yrs, 1 mo

Industry Experience

38 yrs, 1 mo

Specialties & Trainings

Level 3 emplyee excellence achiever with Ford for 8 consecutive years

4.9

28 Reviews

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28 Reviews of James Marino

February 23, 2025

Dealership Rating
Employee Rating

Very helpful in the buying and transferring of my vehicle to Dallas, Tx. And Nice More

by timika.sims
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 24, 2025

Don's Ford responded

Thank you for choosing Don's Ford! Come see us again soon!

February 08, 2025

Dealership Rating
Employee Rating

From the start to the finish was flawless. The service technician was excellent. Great service More

by KOTOOLE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Don's Ford responded

That's wonderful to hear. Thank you for choosing Don's Ford, and we hope you'll stop by for another visit in the future!

January 28, 2025

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All the advisor are great! ! I will not go anywhere else for service!! Pick up and delivery service was super easy and convenient More

by VINCENTGONZALEZ
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jan 29, 2025

Don's Ford responded

At Don's Ford, we strive to provide easy breezy service for our guests. It's great to know we met your expectations. When you're ready for your next appointment, we'll be happy to help you. Take care, Vincent!

January 17, 2025

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Employee Rating

I bought my car in July 2024 and I'm still waiting for them to fix side mirrors as promised and fix TPMS light that came on with in 10 mins of sale! I understand part had to be ordered but really? I live More

by NYCOUNTRYGIRL34606
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 21, 2025

Don's Ford responded

Hello, It's disappointing to hear about the delay in addressing your car's issues. We strive for timely service and apologize for any inconvenience caused by this wait, especially given the distance you have to travel. Please reach out so we can prioritize resolving these concerns promptly. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

January 16, 2025

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Very effective in helping to sort complexities of truck systems. Jim is a real pro making the entire process enjoyable. More

by ASE1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 17, 2025

Don's Ford responded

We're so glad to hear that Jim made your experience enjoyable and helped with the truck systems at Don's Ford. Thank you for sharing this positive feedback, and we look forward to welcoming you back soon.

December 16, 2024

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Employee Rating

Jim Marino is a great salesmen. I and my family have purchased numerous vehicles from Jim over the years. He is always a pleasure to work with, no pressure and honest. More

by CMANNINO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Street

Dec 16, 2024

Don's Ford responded

Thank you for your continued trust in Jim and the team at Don's Ford! We're happy to hear that he's consistently provided a no-pressure and honest experience. Looking forward to assisting with any future vehicle needs!

November 30, 2024

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Employee Rating

Satisfied satisfied satisfied satisfied very happy with the service everyone was very nice and helpful More

by DMEWYMAN
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Dec 02, 2024

Don's Ford responded

Wow, thank you for sharing your positive experience. It brings us joy to see how satisfied you are! If you need anything else, don't hesitate to give us a shout at Don's Ford!

November 15, 2024

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Employee Rating

Great experience from the moment I pulled in. The service writer was very friendly and went over the current maintenance requirements. Despite being short staffed I was still out within 3 hours More

by SRWHITE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Nov 18, 2024

Don's Ford responded

Thank you for sharing your experience with us at Don's Ford! We're glad to hear that our team provided friendly and efficient service, even when short-staffed. We appreciate your patience and look forward to serving you again in the future!

November 03, 2024

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Employee Rating

As far of sales our person great. 1st one not great but repair on car poor part is in a week ago but no loaner car yet at a dealership? This has put me from a positive experience to m More

by JGTHOMAS333
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Risucci, Andrew Street

Nov 05, 2024

Don's Ford responded

Thank you for sharing your experience with us. It's great to hear that Jim has been helpful, but I'm sorry about the issues you're facing with repairs and communication. I definitely want to turn this around for you and address all concerns promptly. Please reach out so I can assist further. Thank you, Allen Hutchings Assistant General Manager ahutchings@carbonecars.com

November 01, 2024

Dealership Rating
Employee Rating

John kept me informed all the way and made it easy ! good good good good More

by JOHNSTONSAUTOBODY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 04, 2024

Don's Ford responded

We’d like to express our gratitude for your kind review. Thanks, John! We look forward to serving you again at Don's Ford!

1

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