James Marino
James Marino at Don's Ford
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James Marino

Sales Rep

Don's Ford

5712 Horatio St
Utica, NY 13502

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4.9
26 Reviews

Jim has worked at Don's Ford for 31 years as a Sales Consultant. He is married with three children.

Dealership Experience

38 yrs

Industry Experience

38 yrs

Specialties & Trainings

Level 3 emplyee excellence achiever with Ford for 8 consecutive years

4.9

26 Reviews

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26 Reviews of James Marino

January 28, 2025

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All the advisor are great! ! I will not go anywhere else for service!! Pick up and delivery service was super easy and convenient More

by VINCENTGONZALEZ
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Recommend Dealer
Yes
Jan 29, 2025

Don's Ford responded

At Don's Ford, we strive to provide easy breezy service for our guests. It's great to know we met your expectations. When you're ready for your next appointment, we'll be happy to help you. Take care, Vincent!

January 17, 2025

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I bought my car in July 2024 and I'm still waiting for them to fix side mirrors as promised and fix TPMS light that came on with in 10 mins of sale! I understand part had to be ordered but really? I live More

by NYCOUNTRYGIRL34606
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Service Time
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Recommend Dealer
No
Jan 21, 2025

Don's Ford responded

Hello, It's disappointing to hear about the delay in addressing your car's issues. We strive for timely service and apologize for any inconvenience caused by this wait, especially given the distance you have to travel. Please reach out so we can prioritize resolving these concerns promptly. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

January 16, 2025

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Very effective in helping to sort complexities of truck systems. Jim is a real pro making the entire process enjoyable. More

by ASE1
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Recommend Dealer
Yes
Jan 17, 2025

Don's Ford responded

We're so glad to hear that Jim made your experience enjoyable and helped with the truck systems at Don's Ford. Thank you for sharing this positive feedback, and we look forward to welcoming you back soon.

December 16, 2024

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Jim Marino is a great salesmen. I and my family have purchased numerous vehicles from Jim over the years. He is always a pleasure to work with, no pressure and honest. More

by CMANNINO
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Recommend Dealer
Yes

Other Employees Tagged: Andrew Street

Dec 16, 2024

Don's Ford responded

Thank you for your continued trust in Jim and the team at Don's Ford! We're happy to hear that he's consistently provided a no-pressure and honest experience. Looking forward to assisting with any future vehicle needs!

November 30, 2024

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Satisfied satisfied satisfied satisfied very happy with the service everyone was very nice and helpful More

by DMEWYMAN
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Recommend Dealer
Yes
Dec 02, 2024

Don's Ford responded

Wow, thank you for sharing your positive experience. It brings us joy to see how satisfied you are! If you need anything else, don't hesitate to give us a shout at Don's Ford!

November 15, 2024

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Great experience from the moment I pulled in. The service writer was very friendly and went over the current maintenance requirements. Despite being short staffed I was still out within 3 hours More

by SRWHITE0
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Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Nov 18, 2024

Don's Ford responded

Thank you for sharing your experience with us at Don's Ford! We're glad to hear that our team provided friendly and efficient service, even when short-staffed. We appreciate your patience and look forward to serving you again in the future!

November 03, 2024

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As far of sales our person great. 1st one not great but repair on car poor part is in a week ago but no loaner car yet at a dealership? This has put me from a positive experience to m More

by JGTHOMAS333
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Recommend Dealer
Yes

Other Employees Tagged: Scott Risucci, Andrew Street

Nov 05, 2024

Don's Ford responded

Thank you for sharing your experience with us. It's great to hear that Jim has been helpful, but I'm sorry about the issues you're facing with repairs and communication. I definitely want to turn this around for you and address all concerns promptly. Please reach out so I can assist further. Thank you, Allen Hutchings Assistant General Manager ahutchings@carbonecars.com

November 01, 2024

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John kept me informed all the way and made it easy ! good good good good More

by JOHNSTONSAUTOBODY
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Recommend Dealer
Yes
Nov 04, 2024

Don's Ford responded

We’d like to express our gratitude for your kind review. Thanks, John! We look forward to serving you again at Don's Ford!

October 16, 2024

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2023 Subaru Crosstrek and in 2024 didn't cover rotors under warranty. feel they should have been covered along with brake pads More

by BUTCH7265
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Recommend Dealer
Yes
Oct 17, 2024

Don's Ford responded

Hello, I understand your frustration regarding the warranty coverage for rotors and brake pads. We strive to provide comprehensive support, so it's disappointing to hear about this experience. If you'd like to discuss this further or have any questions, please feel free to reach out. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

October 08, 2024

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Never have had a bad experience with Don's Ford. From salesman Scott to the service department working with Dave to get maintenance, it has been user friendly and like others have said, would refer More

by MRJOEYK95
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Scott Risucci , Dave Swald

Oct 09, 2024

Don's Ford responded

Thanks a million for your review, Joey! We're so glad to hear that Scott and Dave have consistently provided you with great service at Don's Ford. Thank you for your kind words and referrals! If you need anything in the future, feel free to give us a shout.

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