James Marino

Great experience from the moment I pulled in. The service writer was very friendly and went over the current maintenance requirements. Despite being short staffed I was still out within 3 hours The service writer was very friendly and went over the current maintenance requirements. Despite being short staffed I was still out within 3 hours, all for a full diesel service which is still not too bad of a turn round time. More

by SRWHITE0 Verified Customer Verified Customer

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As far of sales our person great. 1st one not great but repair on car poor part is in a week ago but no loaner car yet at a dealership? This has put me from a positive experience to m 1st one not great but repair on car poor part is in a week ago but no loaner car yet at a dealership? This has put me from a positive experience to moving to negative one. I will say my sales person is still doing a great job..My car is not getting worst and needs attention. The other issue there is no info on the oil change on the car so I have no idea when or what is being used in the vehicle. I would like your feedback on this survey. Now that it is cold out the driver seat does not get hot. Let's get back to your salesman I was trying to talk to a person at dealership and got no response from him. When we finally got to get a person it was Jim who help us and again still helping. You should have your sale people model after him. More

by JGTHOMAS333 Verified Customer Verified Customer

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John kept me informed all the way and made it easy ! good good good good good good good good More

by JOHNSTONSAUTOBODY Verified Customer Verified Customer

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2023 Subaru Crosstrek and in 2024 didn't cover rotors under warranty. feel they should have been covered along with brake pads under warranty. feel they should have been covered along with brake pads More

by BUTCH7265 Verified Customer Verified Customer

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Never have had a bad experience with Don's Ford. From salesman Scott to the service department working with Dave to get maintenance, it has been user friendly and like others have said, would refer From salesman Scott to the service department working with Dave to get maintenance, it has been user friendly and like others have said, would refer friends and family there. More

by MRJOEYK95 Verified Customer Verified Customer

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I love dealing with jim, have dealt with him for many years now. He's the best! Everything went very smoothly and I'm very happy and will definitely stay with Don's Ford years now. He's the best! Everything went very smoothly and I'm very happy and will definitely stay with Don's Ford More

by DEELYNCH123 Verified Customer Verified Customer

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All service staff was great from when they picked up my car to when they dropped it back off to me! It was nice how the team kept me updated throughout the entire service. The video provided was super help car to when they dropped it back off to me! It was nice how the team kept me updated throughout the entire service. The video provided was super helpful. Thank you ! More

by LUMBRAZOE94 Verified Customer Verified Customer

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helpful people, great service, waiting area very comfortable .Always a good experience with the service department. comfortable .Always a good experience with the service department. More

by REBA1215 Verified Customer Verified Customer

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Easy process from scheduling appointment to finalizing lease deal. Would come back for next lease or car purchase and financing. lease deal. Would come back for next lease or car purchase and financing. More

by BRIESTELLE Verified Customer Verified Customer

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Jim Marino is truly a major player in your sales dept. He goes above and beyond to make the customer happy. He goes above and beyond to make the customer happy. More

by SIMARY Verified Customer Verified Customer

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