James Madison

very nice people working there , I can highly recommend to go there as customer for years now to go there as customer for years now More

by patrick Verified Customer Verified Customer

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SUPERB service and technical support! I am a disabled veteran who is blind in one eye and was having repeated warning lights illuminating on my new 2024 Forester. Needless to say I was I am a disabled veteran who is blind in one eye and was having repeated warning lights illuminating on my new 2024 Forester. Needless to say I was worried as I need all the safety systems operating at all times given my condition. I made an appointment and brought the car in for a scheduled service and troubleshooting. As this was the second time for the warning light issue, I immediately was offered a loaner (thank you!) and advised that my vehicle would be test-driven immediately. The Service representative and Serve Manager were extremely thorough in keeping my apprised of their progress with the testing and troubleshooting. It turned out that my car is sensitive to a preheated or completely defrosted windshield prior to driving during the cold mornings. The Service Manager (Aaron) helped me set-up the defrost settings during the auto quick-start function in the MySubaru app on my phone. Its been 3 weeks now of using the preheat function and not a single fault has appeared on my new Forester and the car has continued to run in great fashion. This issue was really bothering me and I was very busy to bring the car in for troubleshooting but I'm really glad I did and more than satisfied with the patience and service I received. On previous service visits, I have always been treated with the highest degree of respect and courtesy. I strongly recommend Albany Subaru Service Center and truly appreciate their service. Great bunch of people and work very well together as a team. More

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Customer service in Service Department is great, staff are really helpful and friendly, use the Express Service which works for me. are really helpful and friendly, use the Express Service which works for me. More

by martinjones337 Verified Customer Verified Customer

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My first experience with Albany Subaru service and I was very pleased. Explained everything, very timely, and completed the requested work on time. very pleased. Explained everything, very timely, and completed the requested work on time. More

by Jim P. Verified Customer Verified Customer

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I just had my first oil change/inspection on a "new "used" Forester that I bought from you in June. Everything went great. In and out in 90 mins. James Madison was the perfect balance between profess "used" Forester that I bought from you in June. Everything went great. In and out in 90 mins. James Madison was the perfect balance between professional and friendly, and paid attention to all my concerns. I'm an Albany Sube fan for at least two decades and appreciate the humanity and kindness of your operation. More

by allen Verified Customer Verified Customer

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I had my Crosstrek's 24000 miles service at Albany Subaru and I was happy with the service to my vehicle and customer service. Very professional and friendly. Thank you for everything. and I was happy with the service to my vehicle and customer service. Very professional and friendly. Thank you for everything. More

by Pablo Verified Customer Verified Customer

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Service was very efficient and prompt; text communication of updates was clear and I was able to get my vehicle back on the same day. of updates was clear and I was able to get my vehicle back on the same day. More

by TCC Verified Customer Verified Customer

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I needed to add on my invoice an item from the Parts department for purchase and texted that to my Service technician. I was hoping it was communicated to me that the Parts department will be closing a department for purchase and texted that to my Service technician. I was hoping it was communicated to me that the Parts department will be closing around the ETA I texted to return to pick up my car or the item I was gonna purchase was already set aside for me at the Cashier. Overall, I had a good experience with the service for my Wilderness Outback! Thanks! More

by Dang Verified Customer Verified Customer

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Great customer service, quick and easy to setup appointments. Fast turnaround when I got a trailer hitch installed. appointments. Fast turnaround when I got a trailer hitch installed. More

by tyleraddison Verified Customer Verified Customer

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Always friendly upon greeting, down to earth and approachable about any questions or concerns about my car and have always had my car done when they said they would! approachable about any questions or concerns about my car and have always had my car done when they said they would! More

by michellemferrari Verified Customer Verified Customer

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