James Lee

Burtness Chevrolet, INC. responded

Thank you for sharing your experience! We're so glad to hear that we were able to find the perfect SUV for you at the right price. It's always our goal to make sure you're completely satisfied with your purchase. We appreciate your trust in us and look forward to helping you again in the future!

Burtness Chevrolet, INC. responded

Thank you for sharing your feedback, and we sincerely apologize for the oversight with your fluids and coolant levels. We take service checks very seriously, and we're disappointed that this was missed. Please know that we’ll review our processes to ensure this doesn’t happen again in the future. If you haven’t already, please reach out to us so we can address the issue and make things right. Your satisfaction is our priority, and we truly appreciate your feedback.

Burtness Chevrolet, INC. responded

Thank you for your fantastic feedback! We’re so glad to hear that you were happy with the service, communication, and your vehicle. It’s our goal to make every experience excellent, and we truly appreciate your trust in us. We look forward to welcoming you back for your future vehicle needs!

Burtness Chevrolet, INC. responded

Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with James and Chris, and that you felt no pressure during your visit. It’s our goal to provide a friendly and helpful environment, and we’re so glad we could help you find exactly what you wanted at a great deal. We truly appreciate your recommendation and look forward to assisting you again in the future!

Burtness Chevrolet, INC. responded

Thank you for your feedback! We're glad to hear that your service was covered under warranty and that Jim was able to assist you with your questions about a possible trade. We truly appreciate your trust in us and are always here to help with any future needs or questions!

Burtness Chevrolet, INC. responded

Thank you for your feedback. We’re glad to hear that your experience with our dealership was positive, but we’re truly sorry to hear about the condition of the vehicles provided by Hertz. We understand how important it is to have a reliable and comfortable vehicle, and we appreciate you bringing this matter to our attention. We will make sure to pass along your concerns to the appropriate parties. Your experience matters to us, and we strive to provide the best service possible. Thank you again for sharing your thoughts, and we hope to assist you in the future.

Burtness Chevrolet, INC. responded

Thank you for your feedback! We’re so glad to hear that your service was completed quickly and to your satisfaction. We truly appreciate your trust in us and look forward to continuing to serve you in the future!

Burtness Chevrolet, INC. responded

Thank you so much for your recommendation and kind words! We’re thrilled to hear that you’ve had such a positive experience with our team. Providing polite, courteous, and helpful service is always our goal, and we’re glad to know it made a difference for you. We appreciate your support and look forward to assisting you again in the future!

Burtness Chevrolet, INC. responded

Thank you for the amazing review! We're thrilled to hear that James, Scott, and the rest of the team made your car buying experience so enjoyable. It's great to know you felt comfortable throughout the process and appreciated the extra steps we took to ensure everything was just right. We look forward to working with you again in the future—enjoy your new car!

Burtness Chevrolet, INC. responded

It's great that Burtness Chevrolet provides you with consistent, trustworthy communication. It can be frustrating when stories change at other dealerships, but it sounds like Burtness has earned your confidence with their transparency!