James Lee

charged about $90 for an oil change and my dashboard was not reset. Don't you guys have a check list to follow? not reset. Don't you guys have a check list to follow? More

by DHENRY5 Verified Customer Verified Customer

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Burtness team is professional, friendly and thorough. Ensured we were informed and comfortable with our new vehicle before driving it off the lot and to our home. Ensured we were informed and comfortable with our new vehicle before driving it off the lot and to our home. More

by jvlbrooks Verified Customer Verified Customer

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The gentleman that assisted us with our car repair was very condescending. We had brought our car in for a recall issue and then a day later the check engine light came back on. When we brought it back he very condescending. We had brought our car in for a recall issue and then a day later the check engine light came back on. When we brought it back he indicated they already fixed it and it wouldn't be covered under the recall item again. Then proceeding to tell us that it needed a new catalytic converter...wouldn't you have known that when we brought it in a few days earlier? More

by LHARTS74 Verified Customer Verified Customer

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Really tried to find us the exact vehicle we wanted for the price we wanted. Ended up with a great SUV the price we wanted. Ended up with a great SUV More

by bcbauman Verified Customer Verified Customer

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I think everything‘s great except for nobody checked the fluids and the coolant was low and not filled and that is from both dealers. How does this get by a service check? fluids and the coolant was low and not filled and that is from both dealers. How does this get by a service check? More

by VETTEZET06 Verified Customer Verified Customer

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Excellent service, communication, and salesperson. Very happy with the service and vehicle. We will be back! Very happy with the service and vehicle. We will be back! More

by csmolins Verified Customer Verified Customer

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Everyone was super friendly and helpful. I didn’t feel pressured to purchase like I have at other places. James was wonderful helping me get exactly what I wanted. Chris made sure to get me I didn’t feel pressured to purchase like I have at other places. James was wonderful helping me get exactly what I wanted. Chris made sure to get me the best deal he could. I would highly recommend Burtness! More

by kciebell Verified Customer Verified Customer

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Service was covered under wwarranty. Jim Lee answered several questions in regard to a possible trade. Jim Lee answered several questions in regard to a possible trade. More

by garjoylav Verified Customer Verified Customer

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Dealership fine, faulty 2025 trailblazer. Cars furnished by Hertz were in very poor condition. Hertz dealership in Oak Park, Illinois is not desirable and should not be used by Chevrolet in t Cars furnished by Hertz were in very poor condition. Hertz dealership in Oak Park, Illinois is not desirable and should not be used by Chevrolet in the future. Vehicles are in very poor condition. More

by sjaurit Verified Customer Verified Customer

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The service was performed well and in less time then stated. I will continue to use Burtness for service in the future. stated. I will continue to use Burtness for service in the future. More

by QSCHRADER Verified Customer Verified Customer

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