James Lee

Phil Long Ford was fair. We had an offer from a different dealership and they matched it. We have reached out for a resolution on an issue with the new vehicles floor mats as We had an offer from a different dealership and they matched it. We have reached out for a resolution on an issue with the new vehicles floor mats as 3 out of the 4 were damaged at time of sale and have received no responses from emails or phone calls of any kind or after sales support. More

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Best new vehicle transaction ever and I’ve bought lots of new cars! My sales person was so honest, thorough and professional! Rob Liley is the absolute best and knows the vehicles completely! His communic new cars! My sales person was so honest, thorough and professional! Rob Liley is the absolute best and knows the vehicles completely! His communication was 10+ and this was during the cyber attack fiasco. More

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Ash and Phil long were a pleasure to work with. Ash was extremely helpful and answered all questions. We never felt pressured. Nothing but thumbs up! Ash was extremely helpful and answered all questions. We never felt pressured. Nothing but thumbs up! More

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Ash was great to work with. He went out of his way to help us with a mustang. Will definitely recommend them to everyone I know. He went out of his way to help us with a mustang. Will definitely recommend them to everyone I know. More

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Great sales people Jim Albrecht was awesome to work with along with Shawn and James Lee, along with Shawn and James Lee, More

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I recently purchased a 2022 F-150 from Phil Long Ford. It was not a good experience. One problem was that the sales person I was dealing with, Ed Lussier, tried to mislead me concerning a $300 price red It was not a good experience. One problem was that the sales person I was dealing with, Ed Lussier, tried to mislead me concerning a $300 price reduction from Ford (due to a change in the seats that were placed in the truck) and pocket that $300 for himself. Fortunately I noticed what Mr. Lussier was trying to do and called him out on it. This kind of behavior is "old school" car sales BS and is really disappointing. I just expect more honesty and integrity in business dealings - even in the auto business. Another issue concerned a $500 incentive available to First Responders Despite being a First Responder, Phil Long Ford declined to honor the incentive, saying that it was not available to me. I contacted Ford's Customer Service about this and learned that the First Responder incentive is provided at the discretion of the dealership and is not a Ford incentive, per se. When I discussed this later with Robert McMann, General Manager of Phil Long Ford, he argued that I had received all the applicable incentives that were available at the time I ordered the truck. It was never adequately explained why the First Responder incentive was not also applicable since I was a First Responder at the time that I ordered the vehicle. If you are a First Responder, this is something to look out for. Mr. McMann had no comment on Mr. Lussier's attempt to collect the $300 for himself due to the change in the seats put into the truck. Overall, I found this experience pretty unsatisfactory, hence the one star rating. It was considerable poorer and less straightforward than other vehicle purchases I have made. More

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good job in buying the car today nick coles helped ud in sales and jim lee in finance sales and jim lee in finance More

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Great service EXCELLENT sales consultant ash was the best! Definitely recommending Phil long for to everyone best! Definitely recommending Phil long for to everyone More

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Excellent buying experience! Would definitely recommend! We bought over the phone and everything was ready to go when we got to town. Very straight forward and honest dealership Would definitely recommend! We bought over the phone and everything was ready to go when we got to town. Very straight forward and honest dealership. More

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Kieu Kha and Dianna Winston are aeesome, You want a car or truck you can rest assured they have it, I really appreciate those two and Phil Long of Denver Ive purchased 3 new trucks from them since 2018, al or truck you can rest assured they have it, I really appreciate those two and Phil Long of Denver Ive purchased 3 new trucks from them since 2018, always great service, never any issues. More

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