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James Lauman
James Lauman at Audi Allentown
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James Lauman

Service Advisor

Audi Allentown

4725 Hamilton Blvd
Allentown, PA 18103

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4.9
474 Reviews
4.9

474 Reviews

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474 Reviews of James Lauman

February 03, 2025

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Employee Rating

Pricing is way too much for service . Should have done more to explain why fees are so much More

by MELBABY
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Recommend Dealer
Yes
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February 01, 2025

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Great job! You're keeping my car young! But, you're very expensive, nevertheless I will continue to have my car serviced by you. More

by MWLEVIN
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie, Molly Moyer, Tyler Pilz

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Feb 04, 2025

Audi Allentown responded

Thank you for the great feedback! We’re so happy to hear that we’re helping keep your car in top shape. We absolutely understand that pricing is a consideration, and we strive to remain as competitive as possible while offering the best service and care for your vehicle. Your loyalty means a lot to us, and we’re grateful to continue serving you. Looking forward to keeping your car running smoothly for years to come!

January 31, 2025

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Always a great experience. Easy to schedule and responsive service team. We drive by other Audi dealerships to go to Allentown More

by ALANA.M.MURPHY.MD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie

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Jan 31, 2025

Audi Allentown responded

Thanks for sharing your experience with us, Alana! If there is anything else we can do to help just let us know! Have a great day!

January 31, 2025

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Great communication with the service department. My rep was always keeping me updated. Thank you. More

by LISALILLY
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Recommend Dealer
Yes
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Jan 31, 2025

Audi Allentown responded

We're so glad to hear it! Thank you for the great review, Lisa! We're always here to help if anything else comes up!

January 31, 2025

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Service was great, from scheduling through the service. Liked the fact the I received a video and an explanation of the service and what future work the car may need. More

by DIGOCONSTUCTION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie, Molly Moyer, Tyler Pilz

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Jan 31, 2025

Audi Allentown responded

Thank you for taking the time to share your experience! We're so glad to hear that you were pleased with the service, and that the video and explanations helped you feel informed about your car’s needs. We always strive to make the service process as transparent and helpful as possible.

January 26, 2025

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Employee Rating

Great dealer and great service team! Always treat me right! Thanks Audi Allentown Service team!! More

by BJA72774
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie, Molly Moyer, Tyler Pilz

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Jan 28, 2025

Audi Allentown responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

January 23, 2025

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Employee Rating

James was great as the service coordinator. He kept me informed at every stage. The service video is also a huge help in showing what is being checked and monitored. More

by Kathi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie

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Jan 24, 2025

Audi Allentown responded

Thank you for the kind words, Kathi! We're so glad James was able to keep you informed throughout the process. It’s great to hear that the service video was helpful for you as well! We appreciate your feedback and look forward to serving you again in the future.

January 19, 2025

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Good service. Delivers as promised. Easy to get appointments. Appreciate that appointments commence according to schedule so I am in and out with little wasted tim More

by SUSAN.GOTTSHALL
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jan 20, 2025

Audi Allentown responded

Thank you for the great review, Susan! We're so glad to hear that our service met your expectations and that we were able to respect your time with punctual appointments. We truly appreciate your feedback and look forward to continuing to provide you with excellent service in the future!

January 18, 2025

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Employee Rating

Great customer service. It’s nice to be informed and educated about the problems. All around great service. More

by LITTLEO333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 20, 2025

Audi Allentown responded

Thank you for your kind words! We're so glad to hear that you had a great experience and appreciated being informed and educated about the issues with your vehicle. Providing clear communication and excellent service is always our goal. We truly value your feedback and look forward to serving you again!

January 17, 2025

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Employee Rating

The service advisor was incredibly helpful and answered all my questions patiently. Thank you for the excellent service I received More

by PENGLERUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie, Tyler Pilz

Report | Print
Jan 17, 2025

Audi Allentown responded

Thank you so much for your kind words! We're thrilled to hear that our service advisor was able to assist you and answer all of your questions. We truly appreciate your feedback and are grateful for the opportunity to serve you. Looking forward to assisting you again in the future!

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