James Lauman
James Lauman at Audi Allentown
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James Lauman

Service Advisor

Audi Allentown

4725 Hamilton Blvd
Allentown, PA 18103

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4.9
391 Reviews
4.9

391 Reviews

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391 Reviews of James Lauman

September 26, 2024

Dealership Rating
Employee Rating

Everything was good with the service. James is always so nice and kind always knowledgeable More

by HHETTLER
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

September 25, 2024

Dealership Rating
Employee Rating

The whole experience in Audi Allentown for me was fabulous. Everything was so well communicated and couldn’t be more satisfied with the service I’ve received. I will definitely visit again. More

by bayraktarow
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 26, 2024

Audi Allentown responded

We're so glad to hear it! Thank you for the great review, bayraktarow! We're always here to help if anything else comes up!

September 24, 2024

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Employee Rating

The service advisor, James, is personable and knowledgeable. I do think that you are a bit overpriced. More

by LPERRETT
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 26, 2024

Audi Allentown responded

Thank you for the review regarding James and our service department! We apologize if you feel our pricing is too high. We will share your comments with our management team to remain as competitively priced as we can.

September 24, 2024

Dealership Rating
Employee Rating

good dealership, quality cars and excellent service and good customer service ,thank you Tyler for good job keep up with the good work More

by DAMASO pineiro
Service Price Transparency
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Recommend Dealer
Yes
Sep 24, 2024

Audi Allentown responded

We are so glad to hear this, Damaso! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

September 23, 2024

Dealership Rating
Employee Rating

Conscientious and efficient. Attention to detail with informative video. Timely information with easy to understand recommendations. More

by GOLFNDR
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie

Sep 24, 2024

Audi Allentown responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us.

September 22, 2024

Dealership Rating
Employee Rating

Was promised a loaner car 3 times only to either get there, or receive a call while I’m on my way over, that they don’t have a loaner for me. Will never again buy another car from a Ciocca dealership. More

by PASSC1
Service Price Transparency
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Recommend Dealer
No

September 21, 2024

Dealership Rating
Employee Rating

Great customer service ! ! Professional, prompt, and courteous. Customer Service like no other! Kudos to Jade and Allentown Audi More

by CASTETTNER
Service Price Transparency
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Recommend Dealer
Yes
Sep 23, 2024

Audi Allentown responded

Thank you very much for such a great review, Castettner! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

September 19, 2024

Dealership Rating
Employee Rating

I am a log term client. I am pleased with service team and the dealership!!! More

by KONRADSDAD
Service Price Transparency
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Recommend Dealer
Yes
Sep 20, 2024

Audi Allentown responded

Thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years. Congratulations!

September 18, 2024

Dealership Rating
Employee Rating

I found the dealership in Allentown Pennsylvania to be the staff very helpful and quite professional. More

by NOPAKKI
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brad Jeschonek

Sep 19, 2024

Audi Allentown responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

September 18, 2024

Dealership Rating
Employee Rating

The Audi team is very courteous and very helpful addressing my needs. I appreciate their attention to details and how prompt they are when getting me check in and out. More

by JCARL88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Krick

Sep 19, 2024

Audi Allentown responded

Hi Jcarl, thank you for sharing your positive experience with our Service department. We strive to meet our customers' needs and are delighted to have been able to assist you.

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