James Lauman
James Lauman at Audi Allentown
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James Lauman

Service Advisor

Audi Allentown

4725 Hamilton Blvd
Allentown, PA 18103

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4.9
327 Reviews
4.9

327 Reviews

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327 Reviews of James Lauman

June 23, 2024

Dealership Rating
Employee Rating

My service at Audi Allentown was exceptional, the quality of the service was 100%. Communication was quick from drop off to pick up. More

by JHURYLOVICH
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Molly Moyer

Jun 24, 2024

Audi Allentown responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

June 20, 2024

Dealership Rating
Employee Rating

Overall, not too bad, but I had to reject the car once due to the fault not being corrected. They got it right the 2nd time. But, this caused me to waste 2 hours the 1st time I was told it was finished. More

by WAIVEREADY
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nate Krick

June 20, 2024

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Very impressed from the first phone call to your dealership to the service you provided. More

by EAGLESFLight582@gmail.com
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie

Jun 24, 2024

Audi Allentown responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

June 20, 2024

Dealership Rating
Employee Rating

James is a great service associate, he was very helpful and knowledgeable on the car we needed servicing, no upsell or hard sell on services 🥰 Dealership is great and the building facade is beautiful 🤩 More

by RUDYFERRAZ
Service Price Transparency
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Recommend Dealer
Yes
Jun 24, 2024

Audi Allentown responded

Thanks Rudy, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

June 15, 2024

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Audi Allentown always takes good care of my vehicle, especially James Lauman who gives good advice and information at every service interval. More

by ANUV106
Service Price Transparency
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Recommend Dealer
Yes
Jun 17, 2024

Audi Allentown responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

June 14, 2024

Dealership Rating
Employee Rating

Great people. Have seen them a lot lately. Very fair and always hear me. Make the pain and the cost of repairs more palatable. Great service from start to finish More

by ROZ1743
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 17, 2024

Audi Allentown responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

June 14, 2024

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I rate the dealership highly because it is responsive to it’s client’s car needs and concerns. More

by JOANMARX
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Recommend Dealer
Yes
Jun 17, 2024

Audi Allentown responded

We're so glad to hear it! Thank you for the great review, Joanmarx! We're always here to help if anything else comes up!

June 13, 2024

Dealership Rating
Employee Rating

Service was quick and easy. I was provided a courtesy car while service was being performed on my car More

by KADAFI21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 14, 2024

Audi Allentown responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

June 13, 2024

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Employee Rating

Great service and attention to details! Always explains what they have diagnosed, what the action will be and what the completed. More

by SWEEN294
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 14, 2024

Audi Allentown responded

Hi Sween, thank you for sharing your positive experience with our Service Department. We strive to meet our customers' needs and are delighted to have been able to assist you.

June 13, 2024

Dealership Rating
Employee Rating

They are very professional and treat their customers well. I love the courtesy loaner, too! More

by JWSMETHERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 14, 2024

Audi Allentown responded

Thanks Jwsmethers, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

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