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James Lauman
James Lauman at Audi Allentown
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James Lauman

Service Advisor

Audi Allentown

4725 Hamilton Blvd
Allentown, PA 18103

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4.9
439 Reviews
4.9

439 Reviews

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440 Reviews of James Lauman

December 11, 2024

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Employee Rating

A8 locked the steering wheels, was told the board has to be replaced. That was totally unacceptable from Audi quality. I feel like I ripped off by Audi company More

by TKPENDURTHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie

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December 09, 2024

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Employee Rating

James was super helpful when I brought in my car. He answered all questions that I had and provided solutions to a small issue that showed him with the car. Thanks James! More

by TNDIEGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 10, 2024

Audi Allentown responded

Thank you for your kind words! We're glad James was able to assist you and address all your questions, as well as provide solutions to the issue with your car. We appreciate you taking the time to share your experience and will be sure to pass along your thanks to James!

December 08, 2024

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Employee Rating

James is excellent to deal with and the dealership is top notch for service and scheduling. More

by FIMOWICZSM
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 10, 2024

Audi Allentown responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

December 07, 2024

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Employee Rating

The service staff is very personable, knowledgeable, and AMAZING! They always greet me with a smile, are prompt and helpful. More

by DADDYWAGON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie, Molly Moyer, Tyler Pilz

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Dec 10, 2024

Audi Allentown responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

December 07, 2024

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Employee Rating

Clear and transparent from the conversation with BDC to the service advisor. All info explained matched More

by HMAXWELL0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Elijah Antoine, Alex Destefanis, Nate Krick, Sijade Cromartie, Jonathan Cofre', Aaron Isaacs, Dan Berry, Molly Moyer, Tyler Pilz

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Dec 10, 2024

Audi Allentown responded

Thank you for your feedback! We're glad to hear that the communication from the BDC to the service advisor was clear and transparent. It's great to know that all the information provided was accurate and consistent throughout your experience.

December 07, 2024

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Employee Rating

Excellent price and service! Brad was very knowledgeable and didn’t play games. Overall good experience More

by KEENEY2083
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie, Molly Moyer, Tyler Pilz

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Dec 10, 2024

Audi Allentown responded

Thank you so much for your kind words! We're thrilled to hear that Brad provided excellent service and that you had a positive experience. We strive to offer both great pricing and a straightforward approach. We appreciate your feedback and look forward to serving you again in the future!

December 07, 2024

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Employee Rating

Always professional and courteous. Goes above and beyond to make sure your service was exceptional More

by PAPPMICHAEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie, Molly Moyer, Tyler Pilz

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Dec 10, 2024

Audi Allentown responded

Thank you very much for such a great review, Michael! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

December 05, 2024

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Employee Rating

The dealership is convenient the location is key James was very pleasant to me as well . More

by JACKIES9652
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 05, 2024

Audi Allentown responded

Thank you for your review! We're glad to hear that you found our dealership convenient and that James was able to provide you with a pleasant experience. We truly appreciate your feedback and look forward to serving you again!

December 04, 2024

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Employee Rating

Nate Is a Great Service Manager , Tyler is a Great Service Advisor, and takes care of me and all of my needs More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie, Tyler Pilz

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Dec 05, 2024

Audi Allentown responded

Thank you very much for such a great review, Robert! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

December 04, 2024

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Employee Rating

Nate was extremely accommodating as usual. He is the reason I buy Audi and is outstanding in customer service and compassion. More

by TFC39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Krick

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Dec 05, 2024

Audi Allentown responded

TFC, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

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