James Lauman
James Lauman at Audi Allentown
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James Lauman

Service Advisor

Audi Allentown

4725 Hamilton Blvd
Allentown, PA 18103

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4.9
430 Reviews
4.9

430 Reviews

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430 Reviews of James Lauman

December 03, 2024

Dealership Rating
Employee Rating

Andrew was professional and vey knowledgeable. He was very respectful of my time. Andrew worked to broker a deal that was mutually beneficial. Hannah my salesmen was equally professional and kno More

by kimberly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Kim, Dan Berry

December 01, 2024

Dealership Rating
Employee Rating

Very efficient and good service! I have been coming here for several years. They are very courteous and do a good job. More

by ELLESENTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Tyler Pilz

Dec 02, 2024

Audi Allentown responded

Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with us over the years. We truly appreciate your continued trust and support. Looking forward to serving you for many more years to come!

November 26, 2024

Dealership Rating
Employee Rating

As l wrote previously , Tyler and Nate are Great . as Service Advisor and Service Manager. More

by Robert
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 27, 2024

Audi Allentown responded

Thank you so much for taking the time to leave an excellent rating, Robert. We really appreciate your business. Please let us know what we can do for you in the future.

November 26, 2024

Dealership Rating
Employee Rating

Tyler was great to work with as with all the other service representatives au Audi Allentown. Over the years have developed a great relationship with everyone in the service department More

by BVERNIERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 27, 2024

Audi Allentown responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

November 23, 2024

Dealership Rating
Employee Rating

The car was looked at and there were more issues than originally scheduled - but the team qas able to complete all work within the time I requested. More

by JMJLOPES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Krick

Nov 25, 2024

Audi Allentown responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

November 21, 2024

Dealership Rating
Employee Rating

Clean and efficient. Everyone is friendly. Work done promptly. Nice building. I liked the video from the technician. More

by TIMOTHYBINGHAM
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie

Nov 25, 2024

Audi Allentown responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

November 21, 2024

Dealership Rating
Employee Rating

Great work, and fantastic loaner vehicles. Delivered my vehicle to me when it was competed. More

by LFULLER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 25, 2024

Audi Allentown responded

Thanks LFuller, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

November 20, 2024

Dealership Rating
Employee Rating

Always great working with the service department at Audi Allentown. Molly did a great job in helping get the tire replaced. More

by BVERNIERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 20, 2024

Audi Allentown responded

Thank you for your kind words! We're so glad to hear that Molly was able to assist you with getting your tire replaced and that you had a positive experience with our service department.

November 16, 2024

Dealership Rating
Employee Rating

The services performed were good. The pricing is outrageous and very expensive. When I called for pricing I was given a “retail price” on tires and should have been quoted a retail pr More

by Andrew A Gerber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 16, 2024

Dealership Rating
Employee Rating

They did a great job servicing the car, very professional and the job was done promptly More

by TKIRAKIDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 20, 2024

Audi Allentown responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

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