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James King
James King at Mall of Georgia Ford

James King

Director, Systems & Marketing

Mall of Georgia Ford

4525 Nelson Brogdon Blvd
Buford, GA 30518

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4.3
185 Reviews

Dealership Experience

24 yrs

Industry Experience

24 yrs

4.3

185 Reviews

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185 Reviews of James King

December 13, 2025

Dealership Rating
Employee Rating

I will never go back. Absolute worst car buying experience. The communication was terrible. Zero professionalism. We were lied to multiple times. We were even threatened. More

by erikwalls2572
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joshua Carter, Adrian Turnbull, Jeff Wessels, Andy Stanley, Ashlynn Van Hees

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December 03, 2025

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Employee Rating

Best dealership in ALL Southeast states . Everything in 1 place , customer service top notch, , highly recommend More

by CITYLANDFLOORS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Carter, Adrian Turnbull

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Dec 05, 2025

Mall of Georgia Ford responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 26, 2025

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Employee Rating

My car was completed with a really fast turnaround and the work they did was great. Really appreciated how Ernie handled getting and returning my rental car. More

by tonigodwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 28, 2025

Mall of Georgia Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 19, 2025

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Employee Rating

MOG service has always been excellent. We are senors. MOG Ford has come to our door and picked up and delivered back our fixed vehicles with out us getting out of our hose.. thank you KOG More

by ORDWAYJV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Carter, Adrian Turnbull, Jeff Wessels, Andy Stanley, Ashlynn Van Hees

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Nov 19, 2025

Mall of Georgia Ford responded

Thank you for your wonderful feedback! We're thrilled that our pickup and delivery service has provided the convenience you need. We understand how valuable this is for our senior customers, and we're pleased we can keep you comfortable at home while taking care of your automotive needs. Thank you for being a valued customer at Mall of Georgia Ford.

November 14, 2025

Dealership Rating
Employee Rating

Mobile service technician was polite and on time. Did excellent work in a timely manor with no mess! Will be using aging for all available mobile services. More

by ANDY@GLAWSONELECTRIC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Carter, Adrian Turnbull

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Nov 17, 2025

Mall of Georgia Ford responded

Thank you for the great feedback! We're thrilled to hear our mobile technician was polite, punctual, and completed excellent work while keeping everything clean. We appreciate your trust and look forward to serving you again with our mobile services.

Nov 19, 2025

Mall of Georgia Ford responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

October 26, 2025

Dealership Rating
Employee Rating

The service was quick and efficient. I had to leave the state the next day so they made sure I was on the road quick. More

by ayosmi_love20
Recommend Dealer
Yes

Other Employees Tagged: Joshua Carter, Adrian Turnbull

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Oct 28, 2025

Mall of Georgia Ford responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

October 16, 2025

Dealership Rating
Employee Rating

The service was prompt and curtios. The service advisor was very knowledgeable about the service I needed. More

by BRIANCOKLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Carter, Adrian Turnbull

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Oct 21, 2025

Mall of Georgia Ford responded

We are pleased to hear about your positive experience with our team. It's wonderful to know that you found our service both quick and courteous during your visit. We're especially glad that our service advisor was able to provide you with the knowledgeable assistance you needed. Your feedback means a lot to us at Mall of Georgia Ford, and we truly appreciate you taking the time to share your experience. We look forward to continuing to serve you with the same level of care in the future.

October 12, 2025

Dealership Rating
Employee Rating

always a great experience, take great care of my truck, with comfortable surroundings great service More

by thedo36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Turnbull, Ashlynn Van Hees

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Oct 16, 2025

Mall of Georgia Ford responded

Thank you for sharing your wonderful experience with us. We are so pleased to hear that you consistently have excellent visits and that we take excellent care of your truck. It means everything to us that you feel comfortable in our facility and appreciate the quality service we provide. Your trust in us is truly valued, and we look forward to continuing to exceed your expectations.

October 01, 2025

Dealership Rating
Employee Rating

I like the Service pick up and drop. I really convenient for anyone don’t have time to wait at the Service More

by Jimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Carter, Adrian Turnbull

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Oct 03, 2025

Mall of Georgia Ford responded

Your positive feedback about our service pickup and drop-off convenience means so much to us at Mall of Georgia Ford. We understand how valuable your time is, and we're thrilled that our service options work well for your busy schedule. It's wonderful to know that we can provide a solution that fits your needs without requiring you to wait. We truly appreciate customers who take the time to share their experience with our team.

September 28, 2025

Dealership Rating
Employee Rating

Would not have vehicles serviced at this dealership. Very poor communication by service writer. Would not keep customer updated on progress or return calls from customer. More

by Snealy531
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joshua Carter, Adrian Turnbull, Jeff Wessels, Andy Stanley, Ashlynn Van Hees

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Sep 29, 2025

Mall of Georgia Ford responded

We are concerned to hear about your experience and we understand your frustration. Clear and timely updates are essential to providing quality customer care, and we are sorry to hear that you feel we fell short. Your feedback helps us identify areas where we can improve our service processes. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Chad Jackson at cjackson01@vtaig.com so we can address your concerns directly.

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