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James Kilby
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James Kilby
Parts Advisor
AutoStar Chevrolet of Waynesville
285 Hyatt Creek Rd
Waynesville, NC 28786
4 Reviews
Dealership Experience
2 yrs
Industry Experience
2 yrs
Languages Spoken
English
4 Reviews of James Kilby
June 07, 2024
I bought a new 2024 Silverado Pickup 3 months ago from AutoStar. The truck has been wonderful. Unfortunately, I all of a sudden had a number of Issue with the Lane Assist, Adaptive cruise control, the G AutoStar. The truck has been wonderful. Unfortunately, I all of a sudden had a number of Issue with the Lane Assist, Adaptive cruise control, the Google apps, and the Internet/data hotspot a week ago. I called Holly and she and Danielle me up with a visit almost right away. I took the truck in and Holly was there to apologize as well as the Service Manager. The service center went through the truck for around 6 hours. They reviewed every software update, checked for error codes and looked at updated documents and rode with me in the truck so I could show them what I was experiencing. During the whole visit, Holly and Danielle were constantly coming in to give me updates on what the service people were doing as well as what they found. When I left the had addressed every issue I had and fixed them. There was an issue with the Onstar internet/data. They told me what to explain when I called Onstar. I called them and within 15 minutes the issue with the data connection was fixed. They had to reinstall software and reset my connection and it was done over the air. You wil1 not find a more dedicated staff or a responsive one for servicing a vehicle. They also work as a team and don't throw anyone under the bus. I have been buying and having vehicles serviced for over 55 years and have never seen this level of customer service in any of three states. Thanks you to the staff at AutoStar for taking care of me. I may have left out a service technician but I did not meet them all so sorry if I left someone out. More
by crkolb
Verified CustomerOther Employees Tagged: Holly Villarreal, Jonathan Palmer, Brian Adkins, Tyler Anthony , Danielle Ball, Aiden? All I know.
May 23, 2024
Awesome job found the problem with my car and got it fixed the same day fixed the same day More
by WJSTINES
Other Employees Tagged: Jonathan Palmer, Brian Adkins, Tyler Anthony, Matthew Fox, David Hartley, John Hooper, Wesley Mauney , Danielle Ball
April 24, 2024
I have been dealing with AutoStar for around 10 years now and I have had a really good experience with them all! and I have had a really good experience with them all! More
by JamGard57
Other Employees Tagged: Holly Villarreal, Brooke Jones, Heath Payne, Joy Haney, James Trammell , Jenni Rish, Kimberly Shuler
March 09, 2024
Auto Star Chevrolet of Waynesville always gets me in and out in reasonable time. I have been bringing my vehicles to them for the better part of 11 years now. Great service!!! out in reasonable time. I have been bringing my vehicles to them for the better part of 11 years now. Great service!!! More
by JamGard57
Other Employees Tagged: Holly Villarreal, Joy Haney , Danielle Ball, Chance Porter, Jenni Rish, Kimberly Shuler
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