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James Grigsby
James Grigsby | Page 4
Service Advisor
Gettel Toyota of Bradenton
6323 14th St W
Bradenton, FL 34207
189 Reviews
Dealership Experience
3 yrs, 8 mos
189 Reviews of James Grigsby
October 29, 2023
Don’t forget Angela she too deserves 5 stars. This dealership is customer centered. The staff is knowledgeable, friendly and they work as a team. This dealership is customer centered. The staff is knowledgeable, friendly and they work as a team. More
by tinmangreen
Verified CustomerOther Employees Tagged: Angela 5 stars
October 13, 2023
On my last visit, things fell apart. There was a great difficulty in communication as * The primary Service Tech was off for the day; * The SUPERVISOR was off for the Day; *The Phone op There was a great difficulty in communication as * The primary Service Tech was off for the day; * The SUPERVISOR was off for the Day; *The Phone operators had no way to communicate with service; * The SALES FLOOR could not get someone to walk over and ask someone to call me. When I finally connected, it seems my car was not a first priority and it was 2 pm before anyone knew enough to proceed. I was given a rental car, but I had to go get it and return it. The car was fixed properly, but, again, clear communication was not available. Also, I again state that I feel insulted to be asked to pay a Credit Card Service Fee on repairs that are charged by book value that certainly includes Overhead Costs like the Credit Card Fee. It makes your business look cheap and uncaring and it forces me to ue more risky payment methods that come without ant protections. You should rethink your decision. More
by jlimarzi
October 05, 2023
I love the helpfulness of the Gettel service department. Thanks for keeping my Tacoma well maintained! Thanks for keeping my Tacoma well maintained! More
by DREWINFLA
Other Employees Tagged: Christopher Therrien, Matthew Bitterhoff , Danielle Vazquez
October 04, 2023
I should not have had to wait 10 months for the second key fob. Also we had an appointment and was told it would be 1 1/2 to 2 hours to get the key fob programmed. When I asked the service guy why it took key fob. Also we had an appointment and was told it would be 1 1/2 to 2 hours to get the key fob programmed. When I asked the service guy why it took that long to program a key he said it did not take that long but there would be a wait. I said but I have a scheduled appointment. He said he would do the best he could. So my question is why do you have appointments?? More
by gmm777
September 30, 2023
Major improvement in service response and delivery. James was not immediately available when I got there, but they assigned another service person to take care of me. Although all I need it was a tir James was not immediately available when I got there, but they assigned another service person to take care of me. Although all I need it was a tire rotation and 100-point inspection, My vehicle was ready in less than an hour and ready to go. James was great in getting me quickly back on the road. More
by Carguy7
September 26, 2023
Excelent that why i drive all the way over. Your store. When i go there i fill like home. Your tech explaing what I need and how to take. Care of it. Thanks Your store. When i go there i fill like home. Your tech explaing what I need and how to take. Care of it. Thanks More
by Belinda
Other Employees Tagged: Monica Bailey, Matthew Bitterhoff , Danielle Vazquez
September 22, 2023
Top notch service every time, knowledgeable personnel. courteous always an not pressuring to make sale courteous always an not pressuring to make sale More
by jmeinhofer
Other Employees Tagged: Monica Bailey, Sabrina Manning, Christopher Therrien, Matthew Bitterhoff, William Body , Danielle Vazquez, Steven Voris, Evan Warner
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