James Goodman
James Goodman at Mercedes-Benz of Sugar Land
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James Goodman

New Car Sales

Mercedes-Benz of Sugar Land

15625 Southwest Fwy
Sugar Land, TX 77478

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5 Reviews
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5 Reviews

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5 Reviews of James Goodman

January 31, 2024

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My experience with Mercedes-Benz of Sugarland was extremely disappointing. End of November, I had found a car on their website that I was excited about and drove an hour to see it. However, upon clos More

by LizLentz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Feb 01, 2024

Mercedes-Benz of Sugar Land responded

This is an unfortunate situation and our intentions were never to be associated with any personal inconvenience. The recall was disclosed prior to your purchase, but we were not aware of your desire to place the vehicle on Turo and what their requirements are to do so. Lenders also have restrictions about listing vehicles on sites such as Turo so be sure to review the paperwork on that as well. For the recall itself, Mercedes-Benz USA dictates the timeline for those updates. We were informed that the recall for your vehicle has been moved to February 16th. Thank you for your understanding.

Feb 01, 2024

LizLentz responded

That is a straight lie. Your sales representative did know this and so did your sales manager, as I was very upfront with them about it.

October 06, 2023

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I bought a 2020 Mercedes from Sugar Land Mercedes recently. After a few days of purchase I discovered a scratch at the front grill. I took the vehicle back to the dealership. With a brief explan More

by Secondsamuel
Recommend Dealer
Yes

Other Employees Tagged: Howard Rich, Willie Antonio

February 27, 2023

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It's a great dealership with helpful staff, definitely will buy my next car with them. More

by Becca
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

April 12, 2022

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I am writing this review on April 11, 2022. Steer clear of the scam artists at MB Sugarland! I wish I had read the reviews on this place before my purchase. This is obviously their MO. The “VIP More

by Briona
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Moussa Y

May 18, 2021

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Where do I start I purchased a 2021 Mercedes a month ago Where do I start I purchased a 2021 Mercedes a month ago and did a trade in my car after the purchase and they received my money I was than told th More

by Donnaknots22
Customer Service
Friendliness
Price
Recommend Dealer
No