Jim Willis was my service person.
He was great to work with. He kept me well informed.
He was great to work with. He kept me well informed.
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by Steve-o
Verified Customer
Verified Customer
Service Price Transparency
May 16, 2025 -
Folsom Lake Ford responded
Thank you, Steve, for taking the time to leave such a wonderful review! We're thrilled to hear that Jim Willis provided you with excellent service and kept you well informed during your visit. At Folsom Lake Ford, we strive to provide the best experience for our customers. We look forward to seeing you again soon!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
The associate, James, who assisted me in choosing the
right service package was very courteous, pleasant and extremely helpful. He was able to look up the Recalls on my car, and explained which one coul
right service package was very courteous, pleasant and extremely helpful. He was able to look up the Recalls on my car, and explained which one could be scheduled, and he assisted me in getting an appointment to have the Recall service done. (I was previously told on the phone that I would need to call back because the parts had not come in). James assured it could be done.
James is an excellent Ford associate who is very knowledeable of what is needed on my vehicle(s) and makes sure my vehicle is running safely. In closing James goes over completely what was done and the outcome of the service on my car, and if needed any future services due to issues (which all was good with no issues).
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by HASSP
Verified Customer
Verified Customer
Service Price Transparency
May 16, 2025 -
Folsom Lake Ford responded
Thank you for your wonderful review! We're thrilled to hear that James provided you with such excellent service at Folsom Lake Ford. It's great to know he was able to assist you with your recall service and that you found him courteous and knowledgeable. We appreciate your kind words and look forward to seeing you again for your future vehicle needs. Thank you for choosing Folsom Lake Ford!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Service was great!
! Got in and out quickly! I recommend them very much. Lacey was wonderful to work with!
! Got in and out quickly! I recommend them very much. Lacey was wonderful to work with!
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by SCOTTANDERSON4USC
Verified Customer
Verified Customer
Service Price Transparency
May 14, 2025 -
Folsom Lake Ford responded
Thank you so much for your kind words, Scott! I'm happy you had a great experience with our service team and that Lacey provided excellent assistance. Your recommendation means a lot to us at Folsom Lake Ford. We look forward to seeing you again soon!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Service was good.
Very quick and affordable. They did however get some grease on my passenger seat. But overall a very good service department.
Very quick and affordable. They did however get some grease on my passenger seat. But overall a very good service department.
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by ragan.wilkinson
Verified Customer
Verified Customer
Service Price Transparency
May 14, 2025 -
Folsom Lake Ford responded
Thank you for your feedback! I'm glad to hear that you found our service at Folsom Lake Ford to be quick and affordable. I appreciate you bringing the issue with the grease on your passenger seat to our attention. Your experience is important to us, and we strive to maintain high standards. If you have any further concerns or need assistance, please feel free to reach out. We look forward to serving you again!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
James and Luis did a great job.
Got my vehicle in quickly for an oil change and recall
Got my vehicle in quickly for an oil change and recall
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by MD80KEN
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Luis Legarda
May 12, 2025 -
Folsom Lake Ford responded
Thank you for your wonderful feedback! We're thrilled to hear that James and Luis at Folsom Lake Ford were able to assist you promptly with your oil change and recall. We appreciate your kind words and look forward to serving you again in the future!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Service was great, quicker than expected and everyone was
friendly. Overall a great experience at Folsom Lake Ford
friendly. Overall a great experience at Folsom Lake Ford
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by morganfam08
Verified Customer
Verified Customer
Service Price Transparency
May 13, 2025 -
Folsom Lake Ford responded
Thank you so much for your kind words, Morgan! We're thrilled to hear that you had a great experience at Folsom Lake Ford and that our team was friendly and efficient. We appreciate your feedback and look forward to serving you again in the future!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
James greeted me as soon as I drove up to the service
area, and he quickly had my paperwork filled out and my vehicle taken care of in a short amount of time. I was on my way quicker than I expected, and
area, and he quickly had my paperwork filled out and my vehicle taken care of in a short amount of time. I was on my way quicker than I expected, and it was a pleasant experience. I hope to work with James again in the future.
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by MAURICE.NORCOTT
Verified Customer
Verified Customer
Service Price Transparency
May 13, 2025 -
Folsom Lake Ford responded
Thank you, Maurice, for your wonderful review! We truly appreciate your kind words about your experience at Folsom Lake Ford. It's great to hear that our team, especially James, was able to assist you efficiently and make your visit pleasant. We look forward to seeing you again in the future!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Todo bien a excepción de no reemplazaron los limpia
parabrisas espero que la próxima cita lo agan porque estaba en el paquete que pague.
GRACIAS
parabrisas espero que la próxima cita lo agan porque estaba en el paquete que pague.
GRACIAS
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by AGUANEGRA53
Verified Customer
Verified Customer
Service Price Transparency
May 08, 2025 -
Folsom Lake Ford responded
Gracias por su reseña y por elegir Folsom Lake Ford. Agradecemos sus comentarios sobre los limpiaparabrisas que no se reemplazaron como se esperaba y los hemos tomado en cuenta para asegurarnos de que se solucione en su próxima cita. No dude en contactarnos si tiene alguna otra pregunta o necesidad. ¡Esperamos verlo pronto!
Mis mejores deseos,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Everyone from my initial call, to my service advisor &
technicians were super professional and courteous. They listened to my needs and exceeded my expectations. The customer service provided was greatly
technicians were super professional and courteous. They listened to my needs and exceeded my expectations. The customer service provided was greatly appreciated.
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by Taramos18
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Samantha “SAMI”
May 05, 2025 -
Folsom Lake Ford responded
Thank you for your review! I'm happy to hear that our team at Folsom Lake Ford was able to meet your needs and exceed your expectations. Your appreciation for our customer service means a lot to us and we look forward to welcoming you back for your next visit!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Chris was super helpful, had all the answers, very
patient, and we walks away with a brand new Ford Lightening Platinum in less than three hours! Let’s go!
patient, and we walks away with a brand new Ford Lightening Platinum in less than three hours! Let’s go!
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by MNOMADDEN
Verified Customer
Verified Customer
May 05, 2025 -
Folsom Lake Ford responded
Thank you for your fantastic review! We're thrilled to hear that Chris provided you with such helpful service and that you drove away with a brand new Ford Lightning Platinum in no time. We appreciate your support and look forward to welcoming you back to Folsom Lake Ford in the future! Enjoy your new ride!
All the best,
Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
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