James Dworak
James Dworak at Heritage Chrysler Dodge Jeep RAM Harrisburg
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James Dworak

Sales Associate

Heritage Chrysler Dodge Jeep RAM Harrisburg

6070 Allentown Blvd
Harrisburg, PA 17112

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3.7
7 Reviews
3.7

7 Reviews

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7 Reviews of James Dworak

September 17, 2024

Dealership Rating
Employee Rating

They sold me a vehicle with hail damage they promised to repair the damage and went back on their word after they priced the cost of repairs twice given loaners both vehicles had hail damage you might think More

by Jspowell68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 17, 2024

Heritage Chrysler Dodge Jeep RAM Harrisburg responded

Mr. Powell, I am sorry that you feel that way. What you failed to mention in your review is that we fixed damage on other parts of your pre-owned truck even after the sale, when the damage was not mentioned or noticed during the transaction. We ensured that you were placed in loaners so that there would be no inconvenience when we were fixing the damage on your vehicle. We ensure that all our customers are given excellent customer service and fair market pricing, as we did you. It is our job to ensure that our customers are taken care of, even after the sale of their vehicle. If you would like to discuss this further please feel free to call me directly at 717-908-8482. Thank you, Mary Pratt-Lauchle, General Manager

March 29, 2024

Dealership Rating
Employee Rating

They did great job locating the truck that I wanted. Everything with delivery went smoothly. More

by pnissley276
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Artman , Shane Lund

Mar 31, 2024

Heritage Chrysler Dodge Jeep RAM Harrisburg responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

January 21, 2024

Dealership Rating
Employee Rating

My advice is to go elsewhere. Dealership doesn't give a crap about customers. Overheard 2 salespeople making fun of another customer, and how they "low balled" him. Laughed abo More

by bbearhbg
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Nate Velazquez, Norma Palache

Jan 31, 2024

Heritage Chrysler Dodge Jeep RAM Harrisburg responded

Thank you for taking the time to review Heritage Chrysler Dodge Jeep RAM Harrisburg. The input and feedback from all of our customers is important to us, as we work hard to meet then exceed your expectations. We would like to speak with you regarding your concerns at your earliest convenience. Please contact our General Manager, Bryan Dougherty at bdougherty@mileone.com or 717.98.8280 to allow us the opportunity to rectify any missteps and restore your faith in our dealership. Again, thank you for your feedback and we hope to hear from you soon.

Feb 01, 2024

bbearhbg responded

I did email Mr. Dougherty. Haven't heard back yet. 1st salesperson never responded. 2nd salesperson couldn't be bothered, when my search got too "involved". 3rd salesperson was too busy, because I was waiting on my preapproved chk from PSECU. And shoved me back onto the 2nd salesperson. I would've been a half hr later, than my scheduled appt time. (Also, 1st and 2nd, were the 2 making fun of the other customer.) They lost the sale of 3 vehicles that I bought elsewhere, because they just couldn't be bothered. And their "managers" only response, was to say she'd remove me from the system. Oh and this was a teaching moment, they'd use this feedback to improve. Don't need to be there in person to smell that pile of bull...

January 06, 2024

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Employee Rating

Heritage had the best price around. We drove an hour and half from our hometown and saved thousands. James was great. He had us in and out with the price we wanted. I would highly recom More

by Nicolle D.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 07, 2024

Heritage Chrysler Dodge Jeep RAM Harrisburg responded

Hi Nicolle, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 27, 2023

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Employee Rating

James was very personable and knowledgeable about the vehicle I was purchasing as well as other similar vehicles. I would highly recommend James. More

by TimR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 30, 2023

Heritage Chrysler Dodge Jeep RAM Harrisburg responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

February 03, 2023

Dealership Rating
Employee Rating

Terrific experience from start to finish. James helped me find the perfect vehicle and they made me a deal I could not resist. Great dealership! More

by ddworak
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Charles Artman , Ismael Santisteban

Feb 06, 2023

Heritage Chrysler Dodge Jeep RAM Harrisburg responded

Hello, we're happy you found our staff to be so supportive during your experience here at Heritage Chrysler Dodge Jeep RAM Harrisburg. We hope you continue to choose us for all your automotive needs! Take care!

October 29, 2022

Dealership Rating
Employee Rating

Dealer made it quick and easy from coming out of an accident to getting a new car. If not awaiting money from insurance, would have been done in one day More

by 19tseifert
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Julian Rivera

Nov 03, 2022

Heritage Chrysler Dodge Jeep RAM Harrisburg responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

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