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James Donovan
James Donovan at Mariano Rivera Honda

James Donovan

Service Advisor

Mariano Rivera Honda

1435 NY-112
Port Jefferson Station, NY 11776

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4.3
10 Reviews
4.3

10 Reviews

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10 Reviews of James Donovan

December 11, 2025

Dealership Rating
Employee Rating

Very unhappy issue was not resolved going to corporate and better business bureau if not resolved this is a brand new car should have no problem More

by love2fish3
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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December 09, 2025

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Employee Rating

Ray brown and his staff sure make this dealership one of the best around. Pleasure to do business with them More

by apdroid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Raymond Brown, Stephanie Digrigoli, Adriana Mejia, Stan Lizak, Jason Cantone, Kim Milano

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Dec 09, 2025

Mariano Rivera Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 09, 2025

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Employee Rating

I would prefer to speak to mechanic doing the service rather than a text that I was not able to receive until I left the area! More

by lo327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 09, 2025

Mariano Rivera Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

December 08, 2025

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Employee Rating

Terrible, 8am oil change, 930 came and told me I needed an oil change, 11am said I was finished and gave me the wrong key More

by arthurkumm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 11, 2025

Mariano Rivera Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Arthur, and hopefully, we can get to the bottom of this.

December 08, 2025

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Employee Rating

Excellent service as usual. All issues were resolved. I was able to get a loaner, which allowed me to continue working while my vehicle was being serviced. More

by obrown9821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cavene Bonnick, Raymond Brown, Thomas Panebianco, Stephanie Digrigoli

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Dec 09, 2025

Mariano Rivera Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mariano Rivera Honda!

December 08, 2025

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Employee Rating

Excellent Service. Trustworthy and transparent. Highly recommend going to Mariano Rivera for new/ used cars and Service. More

by DKgrant5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Digrigoli, Adriana Mejia, Jamie Weber, Stan Lizak, Jason Cantone, Christian Krumbiegel, Kim Milano, Alex Valencia

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Dec 08, 2025

Mariano Rivera Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 08, 2025

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Employee Rating

Salesman misled me (I'm being kind) - Told me things that were not true and I would only find out once I had the car in my possession. More

by mcoccia61
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 08, 2025

Mariano Rivera Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

December 08, 2025

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Employee Rating

As always James was very professional and right on target with everything I was asking for. In-N-Out in no time More

by BCARBONETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 08, 2025

Mariano Rivera Honda responded

Thanks for sharing your thoughts about your experience with Mariano Rivera Honda. We appreciate your business and hope to see you again soon!

December 08, 2025

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Employee Rating

Always a great experience. Everyone is always very professional , helpful and professional. They do such a great job! More

by DLRSMOUTON65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian Krumbiegel

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Dec 08, 2025

Mariano Rivera Honda responded

Thanks for sharing about your experience with Mariano Rivera Honda. We appreciate your business and hope to see you again soon!

December 08, 2025

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Employee Rating

James was incredible! He is so friendly, helpful and provided us with top notch customer service. We will certainly be returning! Thank you! More

by JENNA.BALLARANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 09, 2025

Mariano Rivera Honda responded

Thanks for sharing your thoughts about your experience with Mariano Rivera Honda. We appreciate your business and hope to see you again soon!

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