James Dick
James Dick at Lexus of Towson
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James Dick

Service Manager

Lexus of Towson

1040 York Rd
Towson, MD 21204

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5 Reviews
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5 Reviews

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5 Reviews of James Dick

November 22, 2022

Dealership Rating
Employee Rating

I use to take my car here for services, but stopped after realizing this location is racist. I purchased a car from them some years ago and during the process I picked it up, but thought maybe because everyt More

by Kia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Nov 22, 2022

Lexus of Towson responded

We take claims like seriously, and it's incredibly concerning to see this feedback. We expect all of our customers to be treated with the same high standard of respect, and I can assure you we do not run our business to treat anyone unfairly. I would like to speak with you regarding your experience so that I can better understand what has happened and address it properly. Please give me a call when you can. Thank you, Bill Mortimer - Service Manager - 443-632-2927

June 03, 2022

Dealership Rating
Employee Rating

Excellent, very nice and I look forward to the next time…..Monique was the best I see my she has been there so long More

by nshawnk84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 03, 2022

Lexus of Towson responded

Thank you for taking the time to review us! We are so glad to hear that you had a successful service experience working with Monique and the Lexus of Towson team. Drive safely, and we hope to see you back again down the road!

December 17, 2021

Dealership Rating
Employee Rating

James was very knowledgeable and helpful. He stayed in contact and kept to the time commitment for getting the car complete. More

by allencindy67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 17, 2021

Lexus of Towson responded

Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful service experience working with James and the Lexus of Towson team. Drive safely, and we hope to see you back again down the road!

November 23, 2016

Dealership Rating
Employee Rating

Service department unprofessional Assistant service manager Mr. Johnson accidentally copied me on an email where he called me a "xxxxx" to his manager. Most unprofessional company I h More

by dunteachin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Scott Johnson

December 09, 2014

Dealership Rating

Poor. The poor customer service... as well as my car....leaving with the same issue...tried talking to service manager never called back....all I got I ALSO More

by chana033
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: William Mortimer

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