James Clayton

It is a nice place,the people are very helpful and friendly.I would recommend. friendly.I would recommend. More

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Financial scammer. Agreed on price and changed it in financial paperwork. I fell for it too. I feel sorry for the sale person, that has to take the hit for him. financial paperwork. I fell for it too. I feel sorry for the sale person, that has to take the hit for him. More

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This dealership is excellent, normal high pursuit of excellence as all Lexus dealerships I have deal with in the past. Best sales manager, general manager and service manager followed up with me proper excellence as all Lexus dealerships I have deal with in the past. Best sales manager, general manager and service manager followed up with me properly and speedily. The sales person Cindy Rivera was spectacular which I haven’t had this level of service in 35 years. I live in Maryland but I will call her first for any referral or future Lexus purchases regardless if she’s in New York. Gary Steen More

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I would strongly encourage you to avoid working with this dealership. The dishonesty and trickery we dealt with was unbelievable. In particular, James Clayton and Ray Pineiro made it impossible for us to buy dealership. The dishonesty and trickery we dealt with was unbelievable. In particular, James Clayton and Ray Pineiro made it impossible for us to buy a car from them. More

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Don't waste your time with this guy, he tried to add a $1500 Processing fee for ALL Used Cars. THEN ADD IT TO ALL YOUR USED CAR PRICES! I Drove 1hr 45min, the Escalade was not in good condition, I was goi $1500 Processing fee for ALL Used Cars. THEN ADD IT TO ALL YOUR USED CAR PRICES! I Drove 1hr 45min, the Escalade was not in good condition, I was going to buy it anyway because the drive train seemed to be good, and I can touch it up details myself. He removed the $1500, (which I've read on these reviews that other people didn't have to pay), checked with Finance, they gave the OKAY! We closed the deal. Then as I fill out the credit check to see if they can give me a better rate then my bank, he comes back and says he cant remove the $1500, and adds it back on. Then when I call him out on it, he starts talking in circles, cant put a sentence together. I don't play games, so I got up and left. I was ready to pay FULL PRICE!, what kind of a BAD salesman can BLOW a DONE DEAL!?! Don't waste your time with these guys. Also I called many salesmen the day before and no one called me back to see if the car was on the lot before I drove that far, but that is another tactic they play to get you on the lot. Also, when I said, I wont buy from you and I will just pay for it on the website, he said, "you can't do that, it wont work online, you need a salesman". Also, No Parking anywhere, had to park on the sidewalk. No Need for Eugene Woods to comment on this, like all the other complaints, he wont do anything to help anyway. ~Happy I didn't do the deal Ryan More

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Poised yet gets the job done. Gentle and polite. Great service. Very good people for Lexus of Brooklyn. Will not hesitate to return in the future service. Very good people for Lexus of Brooklyn. Will not hesitate to return in the future More

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Very professional and courteous, Cindy did a great job both on the phone and in person, would recommend to buy a car from here, no problems at all both on the phone and in person, would recommend to buy a car from here, no problems at all More

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This is by 2nd time getting a car from lexus of Brooklyn. My sales lady is Cindy Rivera . My will bring my friends bad credit or no credit she makes it happen My sales lady is Cindy Rivera . My will bring my friends bad credit or no credit she makes it happen More

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Thank goodness Cindy I’m very happy with the service here . Just picked up a 2014 Lexus RX 350 . My wife live it and I’m satisfied! . Just picked up a 2014 Lexus RX 350 . My wife live it and I’m satisfied! More

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Came in last month to see my options and see many cars and test drive a few .Cindy has been very understanding with me and finally I decided to buy my first car last night . Thanks fir all your help and test drive a few .Cindy has been very understanding with me and finally I decided to buy my first car last night . Thanks fir all your help More

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