James Castello

If you’re looking for great service, hospitality and more importantly just a great human to deal with, Lenny is your guy! Was on top of the transaction from start to finish and left with a fair deal for ever importantly just a great human to deal with, Lenny is your guy! Was on top of the transaction from start to finish and left with a fair deal for everyone involved! More

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Dear Mr. Catena, Mr. Liguori, and Mr. Castello, I am writing to formally express my profound disappointment with the way I was treated by Ray Catena Mercedes Catena, Mr. Liguori, and Mr. Castello, I am writing to formally express my profound disappointment with the way I was treated by Ray Catena Mercedes Benz of Union regarding the conclusion of my lease on a 2021 Mercedes-Benz GLC300W4. As a long time customer, I expected a level of professionalism, customer service, and fair treatment befitting of the Mercedes-Benz brand. Instead, I was met with dismissiveness, discrimination as a woman, unfair policies, and what I can only describe as a complete disregard for customer loyalty. I leased my vehicle under a 48 month term lease with a 10,000 mile annual allowance. Despite being well under the mileage limit- only 21,000 (and it had 8,000 miles prior) with 5 months remaining- and the vehicle being in pristine condition, I was denied any accommodation to end my lease early without financial penalty. Rather than working with me to find a reasonable solution, I was charged for the remaining months in full and forced to pay an additional month simply because I chose not purchase or lease another vehicle. This is an appalling and unjustified policy that penalizes customers for making decisions in their best financial interest. Beyond the financial aspect, the level of customer service I received was dismissive and condescending, particularly as a female customer. I left this experience not only frustrated by the dealership’s rigid and exploitative policies, but also deeply disappointed by the way I was treated throughout the process. Neither manager had the decency to come over and speak to me. The lack of respect, unwillingness to engage in a reasonable conversation, and complete absence of any customer appreciation are unacceptable and a stain on the reputation of a brand that prides itself on luxury and service excellence. I am bringing this to your attention because I believe that no customer- especially one that has spent $28,000 on a vehicle- should be treated in this manner. If this is how Ray Catena Mercedes-Benz chooses to do business, I will be sure to take my future purchases and recommendations elsewhere. Additionally, I feel compelled to share my experience with others so they can make informed decisions about where they choose to do business. I expect a formal response to this matter and an explanation for why I was treated this way. I hope that Mercedes-Benz values its customers more than what I have experienced at Ray Catena in Union, New Jersey. More

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Ray Catena Union has been an amazing asset as a multi-car owner and long time customer Dawn is always professional and goes above and beyond to make sure all the cars are serviced properly and any other is owner and long time customer Dawn is always professional and goes above and beyond to make sure all the cars are serviced properly and any other issues that come up. Love Union servicing More

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From the moment we stepped foot inside the dealer we felt like we were taken care of. Everyone there was polite and personable. The purchase process went super smoothly. We're especially surprised when pucke like we were taken care of. Everyone there was polite and personable. The purchase process went super smoothly. We're especially surprised when pucked up our new car and it a big red bow on it! More

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Lenny and the team at the dealership made the entire process effortless. They were upfront about everything and gave us a good price. The Union location for Ray Catena ( Mercedes Benz of Union) had the process effortless. They were upfront about everything and gave us a good price. The Union location for Ray Catena ( Mercedes Benz of Union) had the largest inventory available. My wife and I are completely satisfied with her new vehicle. We did purchase a certified pre-owned 2022 GLC 300 that had only 5,221 miles on it. Car is still very much brand new and we saved a lot of money going this route over new. Also, warranty is better than new car warranty- that I don’t understand how they do it but it’s true. Thank you Lenny and Mercedes Benz of Union. More

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Randy Grill is such an excellent representative of Ray Catena . He is hard working, diligent and detail oriented in his work. He is always available and responsive to questions. I leased 2 new Mercedes Catena . He is hard working, diligent and detail oriented in his work. He is always available and responsive to questions. I leased 2 new Mercedes from Randy yesterday, Amazing dealership and salesman/gentleman Ray Catena is the best More

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Jessica Cohen made our car buying experience very positive. She is a wealth of knowledge and very customer focused. She is not your typical car sales professional. Jessica worked with us to ensure th positive. She is a wealth of knowledge and very customer focused. She is not your typical car sales professional. Jessica worked with us to ensure that we were very pleased with our purchase and felt that we got a good deal and made the right decision. I would highly recommend anyone to work with her. More

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Jess is absolutely awesome. I have bought many cars for myself and family members and working with Jessica Cohen was absolutely awesome. From the onset, Jess was helpful with a I have bought many cars for myself and family members and working with Jessica Cohen was absolutely awesome. From the onset, Jess was helpful with all of my requests and needs in a new car - she was extremely patient and attentive as I decided which model was best for me at this time. Beyond the purchase experience, Jessica helped with service items and made sure that I was taken care of. I will definitely be returning to work with Jess and have recommended clients her way. More

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Excellent service! Honest, thorough, accommodating, patient, good listener. Can’t say enough. Thank you Lenny! Honest, thorough, accommodating, patient, good listener. Can’t say enough. Thank you Lenny! More

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We have been dealing with them for about 10 years now, and we have always been satisfied. We are like old friends now and it feels comfortable when we go there, unlike any other dealer experience, ever!! and we have always been satisfied. We are like old friends now and it feels comfortable when we go there, unlike any other dealer experience, ever!! More

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