James Castello
James Castello at Mercedes-Benz of Union
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James Castello

General Sales Manager

Mercedes-Benz of Union

2585 Route 22 West
Union, NJ 07083

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5.0
36 Reviews
5.0

36 Reviews

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36 Reviews of James Castello

August 09, 2024

Dealership Rating
Employee Rating

Ray Catena Union has been an amazing asset as a multi-car owner and long time customer Dawn is always professional and goes above and beyond to make sure all the cars are serviced properly and any other is More

by Jmunro1702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Grill, Daniel Liguori

July 02, 2024

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Employee Rating

From the moment we stepped foot inside the dealer we felt like we were taken care of. Everyone there was polite and personable. The purchase process went super smoothly. We're especially surprised when pucke More

by Dan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Weber, Jessica Cohen

August 15, 2023

Dealership Rating
Employee Rating

Lenny and the team at the dealership made the entire process effortless. They were upfront about everything and gave us a good price. The Union location for Ray Catena ( Mercedes Benz of Union) had the More

by stevenm1230
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lenny Inserra

Aug 15, 2023

stevenm1230 responded

Great Service!!

July 25, 2023

Dealership Rating
Employee Rating

Randy Grill is such an excellent representative of Ray Catena . He is hard working, diligent and detail oriented in his work. He is always available and responsive to questions. I leased 2 new Mercedes More

by Jmunro1702
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Randy Grill , Dawn Deargento

March 01, 2023

Dealership Rating
Employee Rating

Jessica Cohen made our car buying experience very positive. She is a wealth of knowledge and very customer focused. She is not your typical car sales professional. Jessica worked with us to ensure th More

by LarisaLevy7
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jessica Cohen

February 24, 2023

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Employee Rating

Jess is absolutely awesome. I have bought many cars for myself and family members and working with Jessica Cohen was absolutely awesome. From the onset, Jess was helpful with a More

by evanbitan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jessica Cohen

July 30, 2022

Dealership Rating
Employee Rating

Excellent service! Honest, thorough, accommodating, patient, good listener. Can’t say enough. Thank you Lenny! More

by pattijohnson8
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lenny Inserra

May 26, 2022

Dealership Rating
Employee Rating

We have been dealing with them for about 10 years now, and we have always been satisfied. We are like old friends now and it feels comfortable when we go there, unlike any other dealer experience, ever!! More

by deborah.barbey
Recommend Dealer
Yes

Other Employees Tagged: Mia Conti, Joe Natale

March 24, 2022

Dealership Rating
Employee Rating

Nick was so professional. He went above and beyond for Me. Best salesperson ever! Helped me find a rare car. Got me a fair price no haggling. Nick was so well educated and so More

by BDHenson
Customer Service
Friendliness
Price
Recommend Dealer
Yes

February 05, 2021

Dealership Rating
Employee Rating

Everyone was friendly , warm and welcoming . Lenny made the whole process of building a car very easy for us. We really enjoyed working with him and would highly recommend him to family and friends. More

by Mom3di
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Lenny Inserra

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