James Carlin

Service tech replace headlight when I went to pick up my truck the headlights were not aligned brought my truck back 2 more times before they got it right, that took a week 2) At the same time I ask for truck the headlights were not aligned brought my truck back 2 more times before they got it right, that took a week 2) At the same time I ask for an alignment for my truck after the 4th time of it not being a aligned, I took the Tech for a ride to show him the alignment issue he took it back for 2 more days and still not fixed, I email management only got a response from the service manager, really did nothing to help fix my trucks alignment More

by BETSOS94 Verified Customer Verified Customer

Report | Print

My experience was a good experience. David was very attentive. Everyone was helpful and we were in and out within a couple of hours with a new car to be picked up at another day. Very ha David was very attentive. Everyone was helpful and we were in and out within a couple of hours with a new car to be picked up at another day. Very happy. More

by basiahoyt Verified Customer Verified Customer

Report | Print

David has sold me and my wife a total of 7 cars at Scranton. He deserves recognition as he is very knowledgeable about their cars and trucks. He has helped me search for the right truck and was able t Scranton. He deserves recognition as he is very knowledgeable about their cars and trucks. He has helped me search for the right truck and was able to proved me with the best deal. The folks at Scranton from sale manager to finance manager and service are all very friendly. Top notch dealership. I recommend them to everyone. They also go the extra mile. More

by KARNOL00 Verified Customer Verified Customer

Report | Print

The entire team was very helpful and informative, especially Maurice in sales. Thanks again to all! especially Maurice in sales. Thanks again to all! More

by mjs98001 Verified Customer Verified Customer

Report | Print

Quality customer service, which was very much appreciated! Would consider buying another vehicle in the future. appreciated! Would consider buying another vehicle in the future. More

by corvettechief1962 Verified Customer Verified Customer

Report | Print

Salesman did an outstanding job. Had issues with rear rims. Both management and service departments were completely uncooperative. They offer of fixing the rim and a $500 credit if r Had issues with rear rims. Both management and service departments were completely uncooperative. They offer of fixing the rim and a $500 credit if rims couldn't be fixed is inadequate towards the new rims which cost roughly $2300. That is in spite of review of photographs from when we had first looked at the truck that showed the damage both of those rims. It was incredibly difficult to deal with service manager when his mind was already made up about the damage to the rims prior to our arrival. Mr. Zeidenberg, in my opinion, is not management material especially considering his prior background. Being a family run business we were hoping to support another family run business where we buy three vehicles for our fleet every year. However for a firm who paid for a vehicle in full, and the abysmal treatment we received from Mr. Zeidenberg, we will never return to Scranton Motors again. Nor would ever recommend to this dealership to friends, family, and colleagues. In fact we would recommend against using them all together as a result of the despicable treatment Mr. Zeidenberg subjected us to when we first approached him over this issue. We have gone to a different dealership locally who have been exponentially more helpful in resolving the issues we encountered with a brand new vehicle. More

by PCAPALBO0 Verified Customer Verified Customer

Report | Print

I got 2022 1500 pickup truck in October of 2023 for 48k. Truck needs some part and promised to take care in a week. It’s been over 30 days. Engine service light is on with numbers of other issues. Servi Truck needs some part and promised to take care in a week. It’s been over 30 days. Engine service light is on with numbers of other issues. Service guy have no idea when part will come and sales manager James Carlin should fallow up and keep me posted. He don’t call or return my calls. It’s been over a month and over 10 days since I been told that James gonna call me back. Very poor service. I’ll never go back or recommend anyone. More

by shahzad786p Verified Customer Verified Customer

Report | Print

This was my second vehicle I have purchased in the past 3 years from this dealership. I had good experiences in both transactions. James in sales was great to work with. years from this dealership. I had good experiences in both transactions. James in sales was great to work with. More

by mmartin27 Verified Customer Verified Customer

Report | Print

Great experience with everyone I worked with they made the transaction fast and easy! Great job! the transaction fast and easy! Great job! More

by josh@scrantonpowersports.com Verified Customer Verified Customer

Report | Print

Very professional I’m so happy with my purchase James mangene very helpful thank you mangene very helpful thank you More

by rudyserrano226 Verified Customer Verified Customer

Report | Print