James Blloshmi

At first, I had what seemed to be a pleasant experience. I got a good deal for a new 2025 Kia K5 EX and was scheduled to pick up the car the next day at 7 pm. The next morning, the salesperson informs me th I got a good deal for a new 2025 Kia K5 EX and was scheduled to pick up the car the next day at 7 pm. The next morning, the salesperson informs me that “the car was scratched by a truck” which I found concerning because it shows that they neglected to keep the car safe from getting damaged while still in their possession which I found very concerning. They offered me alternatives like getting me the car in a different color or offering to fix the scratches which would take a week but I did not want either and preferred a brand new car. I was told I would get updates throughout the day about the status of the situation but I didn’t hear from them for hours. It wasn’t until I reached out an hour before my scheduled pick up time to let them know that I would just like a refund for the down payment I left that they finally replied. I was told that they had a few K5s in the same color I wanted in a different state which would take a week to get to me. However, already feeling wary about the initial situation, I was concerned about whether they might send me the original car with repairs, so I declined the offer and continued to ask for a refund. Fast forward a week and a half, I have yet to get my money back after I was told the refund would take a couple of days to process. The salesperson is not clear in their communication, sometimes ignoring my texts, and when I call the front desk to ask to speak to the salesperson it’s always that they’re “not available at the moment” and that they will tell the salesperson to call me back but I’ve yet to receive a call back. Overall, I had an extremely disappointing experience due to lack of communication and unfulfilled promises. Would recommend going to a different dealership. More

Report | Print

Unfortunately, No after sales service . I expected a lot more than what they provide . I wrote 15 words and it says it’s not 15 yet. It’s a joke maybe I expected a lot more than what they provide . I wrote 15 words and it says it’s not 15 yet. It’s a joke maybe More

by ALI_YFARD Verified Customer Verified Customer

Report | Print

I doubt this will get published but it was a horrible experience, disrespectful and not transparent. I have been overwhelmed by the lack of care and failure to return a customers call, wishing to get an experience, disrespectful and not transparent. I have been overwhelmed by the lack of care and failure to return a customers call, wishing to get answers and I am still mysteriously waiting! Somehow, they were quick to take my down payment, despite discovering unknown figures and contract details that weren't disclosed and even more delay tactics. very very disappointed. Bill Phillips More

Report | Print

It’s always love when me and my family go here. Always consistent. Never miss. Always consistent. Never miss. More

by JeyEm Verified Customer Verified Customer

Report | Print

Friendly and knowledgeable service. All work was done in a timely manner. A stress free experience. All work was done in a timely manner. A stress free experience. More

by madsanma Verified Customer Verified Customer

Report | Print

Problem not resolved . No idea how to fix the engine noise. Said mechanic didn’t hear it but did not go for a test drive with me. As soon as I got back in the be care, nois No idea how to fix the engine noise. Said mechanic didn’t hear it but did not go for a test drive with me. As soon as I got back in the be care, noise was very obvious. No follow up. More

by AJSARTER Verified Customer Verified Customer

Report | Print

Absolutely love service. Never have an issue and they take care of my needs right away!! Never have an issue and they take care of my needs right away!! More

by vlg124 Verified Customer Verified Customer

Report | Print

Excellent dealership. Lisa is an amazing asset to the dealership. She keeps you informed all the time throughout the entire time your car is being serviced. Would recommen Lisa is an amazing asset to the dealership. She keeps you informed all the time throughout the entire time your car is being serviced. Would recommend this dealership to anyone. More

by Loucamillesica Verified Customer Verified Customer

Report | Print

I have been with this dealership for about 5 years now. My experience has been very good with this dealership. The staff from customer service, service n parts department , sales and finance have all bee My experience has been very good with this dealership. The staff from customer service, service n parts department , sales and finance have all been professional and caring. I recommend this dealership to family n friends. More

by eaglewarrior Verified Customer Verified Customer

Report | Print

I was very pleased with my sales person, Tawfiq. He helped me arrive at the price point and trim I was after. He then drove to New Hampshire to collect the vehicle I was after. In between, he drove He helped me arrive at the price point and trim I was after. He then drove to New Hampshire to collect the vehicle I was after. In between, he drove a similar trimmed vehicle to my house so my wife could test drive it. He went above and beyond to get my business. More

by J.SCHWARTZ Verified Customer Verified Customer

Report | Print