Jamel Stewart

Terrible Customer experience. They sold me a defective "Certified" car. I just have the car for one month and took it to the dealership for repair twice!!! I Bought a 2020 G wago They sold me a defective "Certified" car. I just have the car for one month and took it to the dealership for repair twice!!! I Bought a 2020 G wagon from Fletcher Jones Mercedes at Newport Beach California about a month ago (in September 25 2023). I paid about $145K ($138.5K price of the car plus other costs!). Before I purchase this car I found another certified G-wagon with the same year and milage at another Mercedes dealership selling for $129K.. 10K cheaper! I tried to negotiate the price so I asked Jamel (the sales person at Fetcher Jones Mercedes) why their car is 10K more expensive? Jame (the sales person) responded that they sell good quality car, he said it's certified, and I pay for the quality. Guess what! after two weeks of purchasing my car (in mid October 2023) it's engine light went on, so I took the car to the dealership. They just reset the system, and told me that nothing is wrong! I was driving 3 night ago (in October 31 2023) and the engine light went on again!! I emailed the sales people Jamel, Ray, and their manager Kamran, but they just ignored me. Today is November 4th, and they haven't responded yet!! I took the car to the dealership again, this time I insisted to do a proper diagnosis, so they did. Surprisingly, this time they said something is wrong with the cooling system, so they kept the car to fix it! I am very dissatisfied with the quality of the car and the sales personnel behavior at Fletcher Jones Mercedes Newport Beach. They certified a defective car and sold it to me me at a premium price. The worst ting is that they don't even bother to respond to my email.. This is not a good customer experience, and I do not recommend them at all. Certified cars mean nothing at this dealership. Do not pay extra for just a piece of paper that says certified!! More

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Best buying experience ever! !!! Jamel & Shondi were AMAZING!!! They were knowledgeable, professional & spot on. I would highly recommend anyone in the market to see why they ar !!! Jamel & Shondi were AMAZING!!! They were knowledgeable, professional & spot on. I would highly recommend anyone in the market to see why they are #1!!! More

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Jamel S. was a great salesperson, he was professional, knowledgeable, friendly and not pushy. He made the experience enjoyable and was the driver behind the s was a great salesperson, he was professional, knowledgeable, friendly and not pushy. He made the experience enjoyable and was the driver behind the scene to make the deal happen. I would not and will not hesitate to buy another car from him. This is our second car from Fletcher Jones Newport. Michael D. More

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Our 3rd vehicle from you. Jamal was wonderful. He made the experience as enjoyable as could be. Very professional and a kind respectful manner. Also I want to commend Payden. Jamal was wonderful. He made the experience as enjoyable as could be. Very professional and a kind respectful manner. Also I want to commend Payden. .came to my home on his day off to teach me how to use our S580. And our new GLA45s. Both great Reps. for Mercedes’. Thank you More

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I just purchased my car from here and worked with a bunch of friendly staff. Jamel in sales, April in Finance and Payden were all so helpful and kind. They made my car buying experience a great one. They wer of friendly staff. Jamel in sales, April in Finance and Payden were all so helpful and kind. They made my car buying experience a great one. They were so thorough in answering all of my questions. I was one of the last customers and Payden stayed after closing time to really explain and set up all of my vehicles features. I would definitely recommend this dealership to others! More

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I just purchased a car from Fletcher Jones and everyone was a pleasure to work with. The first financial guy was a bit pushy, but everyone else did a great job. Jamel and Payden provided great customer ser was a pleasure to work with. The first financial guy was a bit pushy, but everyone else did a great job. Jamel and Payden provided great customer service. Both were very personable and Payden took extra time to make sure I understood all the functions of the car. I look forward to using them in the future. More

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Do not buy a car out of state from this dealer! No license plates in three week. Did not fix rodent damage. Terrible customer service! license plates in three week. Did not fix rodent damage. Terrible customer service! More

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