Jamaine Alphonso

I want to take a moment to recognize what an outstanding salesperson Fritz was throughout my Honda purchase this week. Buying a car can be a stressful experience but Fritz made the entire process smooth, salesperson Fritz was throughout my Honda purchase this week. Buying a car can be a stressful experience but Fritz made the entire process smooth, comfortable, and easy to understand. From the very beginning, he was understanding, humble, and incredibly knowledgeable. He took the time to answer every single one of my questions, no matter how many I had and never made me feel rushed or pressured. Fritz carefully reviewed every document with me and explained each piece of paperwork thoroughly, making sure I understood everything before signing. When I requested a written breakdown of the sale price, trade-in value, and other details, he was happy to provide it. He even came in on his day off to finalize the deal which speaks volumes about his dedication and commitment to his customers. Throughout the entire process Fritz remained patient, respectful, and professional. He always made me feel comfortable and confident in my decision. His honesty, knowledge, and exceptional customer service truly set him apart. Thank you again Fritz for your patience, professionalism, and for answering my countless questions with kindness and respect. I sincerely appreciate everything you did to make this such a positive experience. I would absolutely recommend Fritz to anyone looking to purchase a vehicle at Honda. If you’re looking for someone who genuinely cares about his customers and goes above and beyond he’s the person to ask for! More

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While my salesperson, Fatima, was an exceptional, honest 10/10 professional, the finance officer Jamaine, resorted to predatory and deceptive tactics that severely damaged my perception of the Honda brand. 10/10 professional, the finance officer Jamaine, resorted to predatory and deceptive tactics that severely damaged my perception of the Honda brand. As a corporate relocation transferee with a prime Tier-1 employment contract and a massive 40% cash down payment ($15,000), the finance manager aggressively attempted to force an unwanted $1500 aftermarket GPS tracker and another $800 or something GAP insurance onto my contract. He explicitly lied, claiming that American Honda Finance mandated the tracker due to a 'thin credit file' and also falsely stated that New York State law legally mandates GAP insurance on loans over $30,000, not once mentioning the foreign professional relocation program until I brought it up. Initially, giving me a rate of more than 11% whereas the promotional APR was between 3.5% - 4.5%. Later when I explicitly told that I was a professional who was looking to get the Tier 1 rates because of my high salary, high initial down payment and low risk profile, the rates magically became the standard Honda promotional rates. These coercive, deceptive tie-in sales practices are completely unacceptable. I finally demanded my deposit back after around 3 hours of continuous back and forth to which they folded finally and suddenly dropped the ‘mandatory’ after market tracker add on. Honda corporate needs to audit this department's compliance. More

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If you enjoy being 'yes’d” to death by salespeople who treat honesty like an optional feature, then Honda of Hillside is the place for you. They talk a big game to gain your trust, but the second the deal treat honesty like an optional feature, then Honda of Hillside is the place for you. They talk a big game to gain your trust, but the second the deal is inked, you cease to exist. I sold them my car on the promise of a one-to-two-week turnaround for my check; instead, I was forced into a five-week nightmare of chasing my own money. Every inquiry was met with silence or a dismissive attitude that bordered on insulting. I have owned and leased vehicles for years, and this is, without question, the most unprofessional, incompetent dealership I have ever encountered. Do not walk—run—to any other dealer. More

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