Jake Trainer

What a horrible experience. I purchased an '18 Dodge Journey. I knew it had higher miles but I assumed that the vehicle was fully inspected and with the Kunes warranty would be I purchased an '18 Dodge Journey. I knew it had higher miles but I assumed that the vehicle was fully inspected and with the Kunes warranty would be a good deal. 2 weeks after driving off the lot, there was a horrible rattle in the front. I called the dodge dealership in Elkhorn assuming that would be the best place to get a Dodge from Kunes serviced. They looked at it but couldn't find anything wrong. They noted at the time that there was concerning wear on the rear brake rotors. They also noted a recall and said they would order the parts. In the meantime I contacted Jake Trainor with the concerns about the brakes. Supposedly they were going to work out a deal with their sister dealership to comp part of a brake job. 1 week later I called to find out where the recall was at. The part was never ordered. And it sounded like the internal conversation never happened. When the part arrived, the rattle was back and worse, so the Elkhorn dealership took care of the recall and found the noise was from a failure of the power transfer unit to the AWD. They said the car should not be driven until it was fixed. I immediately contacted Jake again. I was told they would look into it and get back to me. A couple days went by and no word so I called Elkhorn. They had not been called by Madison at all. It took another week and a half before Madison finally got the car in their shop to evaluate. I again mentioned the brake concerns, and by this time, I had attempted to replace the front brakes as part of the 100k service. I found that one of the slide pins was seized up. I checked the rear brakes as well and found both pins were seized on the driver side. Having put less than 1k miles since purchasing, I was adamant the problem was there during the presale inspection. I was told they would address those issues as well. It took another 3 weeks before they finally had the part and got it installed. The entire time, I had to facilitate a loaner from one of their newer local dealerships to me in Beloit. That team did a great job and seemed to be the only ones concerned with how this experience was dragging on. I was the one calling to get updates from Jake or the Madison service manager. I purchased the car in mid-march and finally had it in the driveway for good in late May. I took care of the front brakes since I had the parts already. The pin was free and so I assumed they did what they said and fixed the seized pins. In December I noticed the rear brakes started squeaking like they should when they are wearing out. I ordered rotors and pads and jumped into the routine job. Imagine my surprise when I took off the driver caliper and found the pin wasn't just seized but the dust boot was torn and the pin was so rusted the boot was bulged. In 9 months, I have put 5k miles on it and spent over $1500 in parts And the $100 warranty deductible for the power transfer unit work. I thought going to one of the bigger dealer families in the area would be a great experience. I couldn't have been more wrong. As I look at needing to replace my wife's vehicle I know where I won't be shopping. More

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Today I was able to get into a new vehicle thanks to the team working at Kunes Madison. Ian and Collin were able to help me find a vehicle that was just right and the manager Jamil was very helpful with get team working at Kunes Madison. Ian and Collin were able to help me find a vehicle that was just right and the manager Jamil was very helpful with getting me a price that I could work with. Thanks to everyone at the Kunes Madison and I recommend you see Ian or Collin when looking for a vehicle. More

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Very poor business location. Will never do business there. Tell ya one thing and do another. Definitely are just out for themselves. I will tell people never to do business w Will never do business there. Tell ya one thing and do another. Definitely are just out for themselves. I will tell people never to do business with them. But they only show the good posts. More

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I got a great deal on my VW Jetta. It was just the car I was looking for. Having it inspected and serviced by a dealer gave me a lot of peace of mind over buying an unknown vehicle off It was just the car I was looking for. Having it inspected and serviced by a dealer gave me a lot of peace of mind over buying an unknown vehicle off the street. 5/5 would recommend More

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Purchased 2 vehicles from this location. Super friendly and very easy to work with. Highly recommend! Super friendly and very easy to work with. Highly recommend! More

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Would rate zero stars if possible. Went to view a vehicle with the possibility of a trade in, didn't need to trade but would if it was worth it, was a 2015 Ford Fusion with 70k on the Went to view a vehicle with the possibility of a trade in, didn't need to trade but would if it was worth it, was a 2015 Ford Fusion with 70k on the clock . The car we were viewing was approx $20k, the salesman presented us with a sheet full of additional charges which i've never seen before. 1) Vehicle $20,495 - What i came pay 2) Mechanical Service $2895.00 3) Some coating they put on the car $2500.00 4) Service $499 5) Government Fees - $1500 6 Trade In - $3000 I'm pretty sure most of this was made up so they could take things off the list and make us feel like they were giving us something. In the end we got items 2 and 3 off and $5000 for the trade in, in hindsight it was a bad deal for us, the trade in was excellent condition, low miles, nothing wrong with it all and probably worth $7000 The following day we noticed a big dent in the drive side door, near the handle, we didnt see this during the test drive as it was night time and they never told us or pointed it out. After contacting them about it they basically told us it was our problem. Then the breaks started making some funny noises, they also told us that was our problem. We handed them a perfectly good car, paid the asking price and whatever else they added on and the after service was disgusting, they want nothing to do with us and refuse to help us with anything to do with the car unless we pay them. Will never do business with them ever again and am making sure anyone we know will not do business with them too Awful company and disgusting people More

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