Jake Ryan

The sales and other staff were very friendly and professional. The terrible experience stemmed from the price negotiation, as it often does. I had a platinum Ford Expedition in good condition and I professional. The terrible experience stemmed from the price negotiation, as it often does. I had a platinum Ford Expedition in good condition and I knew from market research it would probably sell at a dealership for in the low $20,000s. I am pragmatic and understand the let need to make a profit so I was hoping to get $18,000. They came back with $12,000 and I was astounded. I finally got them up to $14,000 but could not hold out as I had my 5 children there and we needed the vehicle and they said they had someone coming to look at the vehicle. It was very disheartening to then see the dealership then list the vehicle for over $23,000. I know they need margin and I am definitely ok with that on a trade in but the dishonesty and taking advantage of my situation was terrible and they should be ashamed. More

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Jake was great help! Very courteous and knowledgeable. I would highly recommend him! Wonderful experience! Very courteous and knowledgeable. I would highly recommend him! Wonderful experience! More

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Jake and Deen were extremely professional and helpful in helping me get my new car. Ask for these gentlemen and you'll get the best deal for the best value. They'll be very thorough, but also will make the helping me get my new car. Ask for these gentlemen and you'll get the best deal for the best value. They'll be very thorough, but also will make the process nice and quick. More

by Nate Verified Customer Verified Customer

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My experience was great! Jake and Deen worked diligently to meet all my requirements and got me a great deal on my vehicle. Jake and Deen worked diligently to meet all my requirements and got me a great deal on my vehicle. More

by JOHERN29 Verified Customer Verified Customer

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Such a great experience. They made sure I got what i needed. Thank you so much! They made sure I got what i needed. Thank you so much! More

by PHILIPNITTI Verified Customer Verified Customer

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Unfortunately, the car I came into purchase was sold just before I arrived at the dealership. Jake was able to show me another vehicle with the same options I was interested in that also had an extra rebate. before I arrived at the dealership. Jake was able to show me another vehicle with the same options I was interested in that also had an extra rebate. Jake was good at explaining how all of the features of the vehicle work. My biggest problem was when the financing came back for me to look at the rebate hadn’t been included. Once this was corrected I was happy with the remaining service. More

by ANNA.WEISS Verified Customer Verified Customer

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Outstanding customer service! I was a lot to deal with but Aimen made sure I was in good hands while purchasing my car. Everything went smooth. I was a lot to deal with but Aimen made sure I was in good hands while purchasing my car. Everything went smooth. More

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Great customer service as always! Love the low pressure sales approach at Ron Tonkin. We gave them a payment amount target and they made it work! Love the low pressure sales approach at Ron Tonkin. We gave them a payment amount target and they made it work! More

by TKBRAMEL11 Verified Customer Verified Customer

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We had a great experience with everyone at the Ron Tonkin dealership. Jake was great. No pressure, no bull. About an hour and a half from start to finish. dealership. Jake was great. No pressure, no bull. About an hour and a half from start to finish. More

by GCALEEN Verified Customer Verified Customer

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They promise, one thing or two things or three things and never deliver. They lured us in with a great deal and promised they wouldn’t charge us for the floor mats. By the time we left four hours later the m never deliver. They lured us in with a great deal and promised they wouldn’t charge us for the floor mats. By the time we left four hours later the monthly payment was $50 more per month than promised and when I got home, they had included the floor mats which I’m sure they his, wrapped into the price. They lied repeatedly about why the cost changed, but in the end, it was still pretty good deal. I would’ve gotten a Tesla and saved four hours of my life and walked away feeling less taken advantage of but The price really was still too good to pass up. I don’t know why this place can’t give customers a better experience save everyone a whole bunch of time and leave the customer feeling respected, but it is clearly not in their protocol. This is our second lease here, and there won’t be a third. More

by Feels scammy Verified Customer Verified Customer

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