Jake Mcneely

I had an amazing experience at this dealership. They made purchasing my first car smooth and easy. Sarfaraz Ahmed was incredibly helpful to me. He answered all my questions and made me feel good ab They made purchasing my first car smooth and easy. Sarfaraz Ahmed was incredibly helpful to me. He answered all my questions and made me feel good about my decision. More

by Chelsea Santiago Verified Customer Verified Customer

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Keith was great as were Jake and Germo. I would buy again from this dealer. My only small criticism is the finance dept. did not explain how they were handling my KY sales taxes I paid th I would buy again from this dealer. My only small criticism is the finance dept. did not explain how they were handling my KY sales taxes I paid the dealer. They just weren’t as simple or clear as they could have been . Still appreciate their help and fair description of the truck. Thank you! More

by GLUFMINK2 Verified Customer Verified Customer

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I have an excellent experience with Josh Lugo He helped me decide to make up my mind I’ll highly recommend him and Universal Nisssn me decide to make up my mind I’ll highly recommend him and Universal Nisssn More

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Victor, Juan and the entire sales team at Universal Nissan were really awesome. They made my vehicle purchase a great experience. I got a really good deal on the vehicle that I truly wanted. Thanks so Nissan were really awesome. They made my vehicle purchase a great experience. I got a really good deal on the vehicle that I truly wanted. Thanks so much guys. More

by VICTORIA DALEY Verified Customer Verified Customer

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After a week of searching for a dealer who will give me a good quote for my car and make the process of trading for another car, less stressful, I finally came to the right place! Not only did they not wast good quote for my car and make the process of trading for another car, less stressful, I finally came to the right place! Not only did they not waste my time with all the back and forth, but they listened to what I wanted and made sure I left satisfied and in a timely manner! Thank you so much Will Morris & Jacob Mcneely ! More

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Missing Keys and poor service !!This is my new edited Missing Keys and poor service !! This is my new edited version It is with great sadness and reluctance that I am writing this review - but after Missing Keys and poor service !! This is my new edited version It is with great sadness and reluctance that I am writing this review - but after 3 days of being ignored by Universal Nissan - here goes. After searching high and low for a car that fitted our $20K budget we decided to visit Universal Nissan. We were shown a high mileage Nissan Rogue that was actually in very good condition. One of the things we always check for after being burned previously is the car has 2 keys. We asked the salesman and he advised us YES it does have two keys. So we put a deposit down until we had insurance in place. On returning to collect the car we gave over our certified check and signed all of the various bits of paper work. The car was then driven to the front of the building for us to collect. The salesman got out of the car and gave me ONE key, I asked where the other was to which he told me it only had ONE key. I informed him that was what not what we were buying a car with ONE key...to which he replied 'it is sold AS IS'...does this mean they could have removed the engine or a couple of wheels between me leaving a deposit and collecting the car ?... I said not happy and dont want the car - he said leave it with me and I will get back to later today with a solution. Later that evening he called to basically say his manager had the same stance and the car is sold AS IS and they would not be supplying me with another key. Over the last three days I have emailed managers and staff at Universal Nissan to which I have recieved NO REPLY. We thought buying from a main dealership would supply us with a level of comfort knowing that they would sell decent cars with a decent service sadly this is not the case. I also feel concerned that they told me the car was 'Certified Used' - I thought this gave some protection but not so sure now...I would like to know what CERTIFIED USED means...when I checked the nissan website this only applies to cars below 80K miles - mine has done over 100K...so was the certified USED sales just a sticker on the windshield ? BUYER BEWARE ! More

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Fairly fast buying process. Knowledgeable staff. Got the car I wanted in with in a few weeks! car I wanted in with in a few weeks! More

by CALEBHICKS171 Verified Customer Verified Customer

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Exceptional customer service!!! Gilberto and Erik were amazing every step of the way to closing my deal!! And I wasn’t there an entire day! Few hrs, start to finish. I’m extremely happy with my 2021 Nissa amazing every step of the way to closing my deal!! And I wasn’t there an entire day! Few hrs, start to finish. I’m extremely happy with my 2021 Nissan Altima!!! Sincerely, April. W More

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Great experience! Jake was extremely helpful, to the point, and willing to listen and work with us. Very genuine and patient. I Would recommend him to anyone looking to purchase a new car! Bill Steinlau point, and willing to listen and work with us. Very genuine and patient. I Would recommend him to anyone looking to purchase a new car! Bill Steinlauf handled the paperwork with us for the final purchase and he was extremely efficient. Bill made the experience painless and stress free. Anyone would be so lucky to have Bill's service as well. More

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Everyone was very helpful and made my lease work for me, I was very satisfied with everyone that helped with my purchase.. Jake was super helpful and patient! He even bought my lunch!! Can’t beat service l I was very satisfied with everyone that helped with my purchase.. Jake was super helpful and patient! He even bought my lunch!! Can’t beat service like that! More

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