Jake Knight

I had a great experience at this dealership, and with Michael Tillmann, as a first time VW owner. He was patient with us, explained in detail the vehicle and buying process and made sure I was all set up Michael Tillmann, as a first time VW owner. He was patient with us, explained in detail the vehicle and buying process and made sure I was all set up before we left the lot with our new SUV. This was the easiest and most hassle-free car buying experience I have ever had! I would absolutely buy from Boucher VW of Franklin again! More

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Excellent service from start to finish. Easy negotiations, easy finance department , easy transaction overall. Can definitely say this was probably the least complicated or frustrating tran Easy negotiations, easy finance department , easy transaction overall. Can definitely say this was probably the least complicated or frustrating transaction I've ever had in purchasing a car. Brayden was very knowledgeable about the Volkswagen product overall specifically the Arteon. He has a great passion for Volkswagens and that makes a big difference. Mike helped make the negotiations painless and was very up front and honest with me about pricing etc. It was a a great experience from start to finish. I'll be bringing my wife in soon to purchase an Atlas! I'd 100% recommend this dealership to anyone interested in Volkswagen products. More

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Great place to buy a car, amazing service and super fair trade in value! Fast and easy experience as well! I don't know why anyone would go anywhere else! Troy Fredrick is outstanding and thoughtful and kin trade in value! Fast and easy experience as well! I don't know why anyone would go anywhere else! Troy Fredrick is outstanding and thoughtful and kind and generous in every way. More

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Entire experience was positive, from salespeople (Kal) to finance. We love the vehicle, I would recommend your dealership. finance. We love the vehicle, I would recommend your dealership. More

by PATMCGIL Verified Customer Verified Customer

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If I could give this dealer NO stars, I would. UNETHICAL and LIARS. They treated me poorly from the very first encounter onward, and I tried to deal with them in a professional manner. Instead, Tr UNETHICAL and LIARS. They treated me poorly from the very first encounter onward, and I tried to deal with them in a professional manner. Instead, Troy Fredrick (Boucher's Used Car Manager) insulted me, called me names, and accused me of lying. All the while, Boucher VW and Troy Fredrick were lying to me and others. I have dozens of emails to prove they repeatedly lied, and that I was truthful. DO NOT DO BUSINESS WITH BOUCHER VW OR TROY FREDRICK. More

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Michael was great to work with. He found the car we wanted. I had to put my purchase on hold due to health problems but he kept me in the loop about the car. He contacted me about m He found the car we wanted. I had to put my purchase on hold due to health problems but he kept me in the loop about the car. He contacted me about my health several times. This is a caring salesman that I would recommend to work with. The sale was easy due to his knowledge and help. More

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Very fair and answered all my questions. Never felt like I was pushed. Out first VW and the sales process was great. Kudos to Mike Streff. Never felt like I was pushed. Out first VW and the sales process was great. Kudos to Mike Streff. More

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