Jake Fairbanks
Jake Fairbanks at Ed Martin Acura
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Jake Fairbanks

New Car Manager

Ed Martin Acura

3800 E 96th St.
Indianapolis, IN 46240

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5.0
49 Reviews
5.0

49 Reviews

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49 Reviews of Jake Fairbanks

September 25, 2024

Dealership Rating
Employee Rating

Great experience. Lot had several options. Zero pressure from the sales staff. The process was very quick and easy. I've bought from them in the past and will buy from More

by AJA07
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dennis Novales

Sep 26, 2024

Ed Martin Acura responded

Thank you for your business and the great feedback! Enjoy your beautiful Acura!

September 18, 2024

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I recently had the pleasure of purchasing a new 2024 Acura RDX from Ed Martin Acura, and I couldn't be more delighted with the experience! From start to finish, everything was absolutely seamless. F More

by lmackie0823
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Will Wickliff , Elizabeth Moritz

Sep 18, 2024

Ed Martin Acura responded

Thank you for your business and fantastic review! We’re thrilled to hear about your seamless experience with Will, Jake, and Liz at Ed Martin Acura. It’s great to know you felt informed and valued throughout the process. We appreciate your recommendation and look forward to seeing you again, enjoy your RDX!

June 23, 2024

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I bought a ‘21 Toyota Tacoma TRD from Todd Carte. He and Jake Fairbanks (sales manager) could not have made the buying process any easier! Extremely professional!! Highly recommend this dealership! More

by jhuffy
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Jason Mattaliano , Elizabeth Moritz

Jun 23, 2024

Ed Martin Acura responded

Thank you for your business! We look forward to working with you for many years to come. If you ever need anything, don't hesitate to reach out.

June 22, 2024

Dealership Rating
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Karen Collis was a pleasure to work with. We will definitely be back when it is time for a trade. This is the second MDX we've bought here and we love them. More

by long
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Karen Collis

Jun 22, 2024

Ed Martin Acura responded

Thank you so much for your continued business! We look forward to working with you for many years to come. Enjoy your new MDX!

June 22, 2024

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Employee Rating

Matt was great and patient with me . He didn't push aggressive sale and let me make my own decision. Whole operation was quick and it did not take all day to fill the documents and get More

by Pochinyuk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Mattaliano, Matt Douglas , John Bostic, Elizabeth Moritz

Jun 22, 2024

Ed Martin Acura responded

Thank you for the wonderful feedback! We're thrilled to hear Matt provided a patient and pressure-free experience. Enjoy your new car, and we appreciate your recommendation!

June 03, 2024

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The staff was extremely kind and knowledgeable. The dealership was very nice, clean with a wide variety of cars. More

by bhoene3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Will Wickliff, Matt Douglas , Mindy, Ike

Jun 03, 2024

Ed Martin Acura responded

Thank you so much! We truly appreciate your business and kind review. Enjoy your new Acura!

June 03, 2024

Dealership Rating
Employee Rating

Karen was great to work with, she was knowledgeable of the vehicle and asked all our questions professionally. Jake also was 100% about our experience, friendly, and professional. Out of all the dea More

by Brian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Karen Collis , Elizabeth Moritz

Jun 03, 2024

Ed Martin Acura responded

Thank you so much, Brian! We appreciate your business and your kind review of our team. Enjoy your new Acura!

May 06, 2024

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On March 29th, 2024 I purchased a CPO 2022 Acura MDX for my wife and the entire process was seamless from start to finish. I came to the dealership after my wife had already done research and test driven s More

by Isaac
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Moritz

May 06, 2024

Ed Martin Acura responded

Thank you so much, Isaac! We're delighted that we could meet your expectations and that you are happy with your experience. If you ever need anything else, don't hesitate to reach out. Enjoy your Acura MDX!

April 01, 2024

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Employee Rating

We had a really positive experience with car shopping at this dealership. We worked with Dennis, and purchased a used car. Dennis walked us through all of the pricing, CarFax and let us test drive the vehic More

by hooverwhitney
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dennis Novales , Elizabeth Moritz

Apr 01, 2024

Ed Martin Acura responded

We appreciate your business and are happy to have you as part of our automotive family. If you ever need assistance or have any questions, please don't hesitate to contact us. Enjoy your vehicle, Whitney!

February 26, 2024

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Employee Rating

Elliot was very helpful and easy to work with during the whole process of buying a new car. I never felt any pressure to buy from him. I love my new Acura RDX and would definitely go back to Ed Martin to More

by acurareview
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Elliot Bramley

Feb 26, 2024

Ed Martin Acura responded

Your business is greatly appreciated, and we are happy to have you as part of our automotive family. If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We're here to provide excellent service and support throughout your car ownership journey. Enjoy your beautiful new Acura!

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