South Bay Infiniti has always been our preferred choice
to service our vehicles. Jaime in the Service Department will make sure your updated and informed while your vehicle is being serviced.
to service our vehicles. Jaime in the Service Department will make sure your updated and informed while your vehicle is being serviced.
More
by MMNOVOA94
Verified Customer
Verified Customer
Service Price Transparency
I came in for a routine oil change, and the team did a
thorough inspection which revealed I needed new tires and an alignment. Everything was done same-day, which was super convenient
thorough inspection which revealed I needed new tires and an alignment. Everything was done same-day, which was super convenient
More
by REIKO90248
Verified Customer
Verified Customer
Service Price Transparency
May 29, 2025 -
INFINITI of South Bay responded
Thank you for your review and for sharing your experience with us. We’re glad to hear the same-day service and thorough inspection were helpful and convenient for you!
That said, we noticed your lower ratings on price transparency, service time, workmanship, and communication. We truly value this kind of feedback as it helps us improve. If there’s anything specific we could have done better, we’d love to hear more, as we want to ensure every visit exceeds expectations. Give me a call directly at 320-325-5555 so we can make your next experience even better.
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
Jamie was very helpful and gave me great advice on how to
care for my Q60 to keep it running well for a long time. He educated me on my warranties as well.
care for my Q60 to keep it running well for a long time. He educated me on my warranties as well.
More
by Monique L.
Verified Customer
Verified Customer
Service Price Transparency
May 22, 2025 -
INFINITI of South Bay responded
Thank you so much for this AWESOME review, Monique! I am delighted that Jamie was able to provide helpful advice and educate you on caring for your Q60 and understanding your warranties. Jamie always goes the extra mile when it comes to service! At INFINITI of South Bay, we believe in sharing helpful tips and tricks with our customers to keep their vehicles running smoothly for years to come. We appreciate your trust and look forward to serving you again!
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
They were timely, professional and showed much courtesy.
A little expensive though, I can recommend them.0
A little expensive though, I can recommend them.0
More
by ASHLEYCA01
Verified Customer
Verified Customer
Service Price Transparency
May 24, 2025 -
INFINITI of South Bay responded
Ashley,
Thank you for the 5 STAR review and for letting us know that our team was courteous and professional.
We shop other local INFINITI dealerships monthly to ensure that we are at or below their pricing. Know that prices do change and that we work constantly to ensure that we are competitive. Plus, we provide INFINITI trained technicians that are required to pass annual certification to ensure that we provide you with the best service available.
Want to save on your maintenance and repairs? Check our website regularly for service specials or read our emails for special offers and discounts. We want to help make your INFINITI experience exceptional.
Carlos Robles
Service Manager
INFINITI of South Bay
Jaime was very professional and knowledgeable.
He kept me informed about other "needed" services as recommended by the Technician.
He kept me informed about other "needed" services as recommended by the Technician.
More
by NLewis0320
Verified Customer
Verified Customer
Service Price Transparency
May 22, 2025 -
INFINITI of South Bay responded
Thank you so much for your review! We're glad to hear Jaime provided professional and knowledgeable service, and that he kept you well-informed throughout your visit. At INFINITI of South Bay, we aim to be as transparent as possible with our customers, so you always feel confident in the service your vehicle receives. Your trust means a lot to us, and we’ll be sure to share your kind words with Jaime. We look forward to seeing you again!
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
The area was helpful and clean.
I appreciated the courtesy vehicle provided while my car was being serviced today. However, the inside of the vehicle was dirty; I noticed a lot of e
I appreciated the courtesy vehicle provided while my car was being serviced today. However, the inside of the vehicle was dirty; I noticed a lot of eyelashes around the middle console and on the seat. Additionally, the gas tank was nearly empty. When I returned the vehicle, I filled it up to half a tank.
More
by NAKIERAMC
Verified Customer
Verified Customer
Other Employees Tagged:
Jaime Zamora
May 24, 2025 -
INFINITI of South Bay responded
NAKIERAMC,
Thank you very much for this feedback. Our process is to have all vehicles detailed before the next client. And, we ensure that all loaner vehicles have at least a half a tank of gas before going back out. With the name left on this review, we cannot track back the day and time that this happened, but all we can collectively imagine is that we provided a loaner to quickly accommodate you without running it through our normal process.
Thank you for brining this to our attention so that we can review your experience with our service team. It is our goal to provide and exceptional client experience to each and every client, and your feedback will help us in doing so. Thank you!
Carlos Robles
Service Manager
INFINITI of South Bay
Jaime, Edson and the service crew and front desk crew are
the best! They took my order, kept me updated with progress, provided me a Lyft ride to/from work, and my vehicle feels much better than how I took i
the best! They took my order, kept me updated with progress, provided me a Lyft ride to/from work, and my vehicle feels much better than how I took it in prior. Thanks South Bay crew! Special shout-out to Jaime and Edson!
More
by Alma.k.saiya
Verified Customer
Verified Customer
Other Employees Tagged:
Jaime Zamora
May 22, 2025 -
INFINITI of South Bay responded
Thank you so much for the amazing review, Alma! We’re lucky to have team members like Jaime, Edson, and the rest of our service and front desk crew. They truly care about making your experience smooth from start to finish. We're glad we could keep you updated, get you where you needed to go, and return your vehicle feeling better than ever. We’ll be sure to pass along your shout-outs. Thanks again for being part of the Infiniti of South Bay family! See you again soon!
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
My last visit was great just like all my previous visits
at this dealership. I was informed on what needs attention at my next visit.
at this dealership. I was informed on what needs attention at my next visit.
More
by EBBICARME
Verified Customer
Verified Customer
Service Price Transparency
May 01, 2025 -
INFINITI of South Bay responded
Thank you so much for leaving this review about your service experience with us here at Infiniti of South Bay! We're glad to hear your recent visit was just as positive as your past experiences, consistency and clear communication are exactly what we strive for. Thank you for your loyalty and continued trust in us! We look forward to taking great care of you again at your next visit! Don't forget to check our website for service deals and specials next time you stop by.
Thanks!
Carlos Robles
Service Manager
INFINITI of South Bay
Professional with excellent customer service.
That means a lot to me as a customer, I will definitely come back and also refer friends and colleagues.
That means a lot to me as a customer, I will definitely come back and also refer friends and colleagues.
More
by Magumu
Verified Customer
Verified Customer
Service Price Transparency
Apr 26, 2025 -
INFINITI of South Bay responded
Thank you so much for taking the time to leave this review! It truly means a lot to us that you had such a positive experience. We take great pride in delivering professional, excellent customer service, and it’s wonderful to know it made a difference for you. Thank you for trusting us and for being willing to recommend us to your friends and colleagues! Don't forget to check back on our website for service specials for your next visit. See you soon!
Carlos Robles
Service Manager
INFINITI of South Bay
I had a very pleasant experience.
The staff was exceptionally polite and provided me with timely updates on the repair status of my vehicle.
The staff was exceptionally polite and provided me with timely updates on the repair status of my vehicle.
More
by JG_JDUB
Verified Customer
Verified Customer
Other Employees Tagged:
Jaime Zamora
Apr 26, 2025 -
INFINITI of South Bay responded
Thank you so much for the kind words! I’m so glad you had a pleasant experience with us. Our team takes pride in keeping our customers informed and making sure you feel taken care of every step of the way. We truly appreciate you choosing Infiniti of South Bay, and we look forward to providing you with the same exceptional service on your next visit!
Carlos Robles
Service Manager
INFINITI of South Bay