Again, I'll say INFINITI of South Bay has been a 5-Star
Spa - for ALL my automotive needs.
JAIME ZAMORA, my new 5-Star Concierge, rendered spot on service in a very timely manner. And of course my ELITE
Spa - for ALL my automotive needs.
JAIME ZAMORA, my new 5-Star Concierge, rendered spot on service in a very timely manner. And of course my ELITE PROTECTION PROGRAM, and MAINTENANCE CARE PLAN reduced my bill, a quite expensive bill, to nil ($0)!
The sheer joy having such a degree of security and peace of mind, I'll always relish.
And following "Coach" always ensures THE WINNING DEAL!
Many thanks to Anita Ruiz, Aldo “Coach” Ginossi, and Mike Molles, actually the entire regiment, while I'm at it.
Cheers, all
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by tdhc
Service Price Transparency
Nov 18, 2024 -
INFINITI of South Bay responded
Wow! Thank you so much for this incredible review!
We're thrilled that we continue to provide you with a five-star experience for all your automotive needs! Jaime, Anita, Coach, Mike, and the entire team, work hard to ensure our customers receive top-notch service with care and professionalism. Thanks for the special shoutouts! We're delighted that your Elite Protection Program and Maintenance Care Plan have given you peace of mind, it's our goal to make your experience as rewarding as possible. Great reviews like this encourage our team to keep up the good work, thank you again. Cheers to many more winning deals ahead!
Kelvin Bratcher
Owner & Executive Manager
INFINITI of South Bay
Thank you infinity corp.
they helped me on my hardest time to fix my vehicle
they helped me on my hardest time to fix my vehicle
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by arambulayvette
Verified Customer
Verified Customer
Service Price Transparency
Nov 18, 2024 -
INFINITI of South Bay responded
Thank you for taking the time to leave this great review! We’re so glad we could assist you during a difficult time and take care of your vehicle. Your trust in us means a lot. Thank you for choosing INFINITI of South Bay!
Carlos Robles
Service Manager
INFINITI of South Bay
Infiniti South Bay provides excellent service.
and the staff is very professional and very courteous.
and the staff is very professional and very courteous.
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by trishadgn2
Verified Customer
Verified Customer
Service Price Transparency
Nov 01, 2024 -
INFINITI of South Bay responded
Thank you for taking time out of your day to leave this great review! We’re thrilled you received excellent service from our professional and courteous team. Providing a top-notch experience is always our priority, thanks for recognizing our hard work! We look forward to serving you again at INFINITI of South Bay!
Carlos Robles
Service Manager
INFINITI of South Bay
Excellent Service.
Came To Get A Oil Change Finished In A Timely Manner Also Gave Me A Heads Up With Other Things My Car Needed.
Came To Get A Oil Change Finished In A Timely Manner Also Gave Me A Heads Up With Other Things My Car Needed.
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by IMJUSTURK
Verified Customer
Verified Customer
Service Price Transparency
Nov 01, 2024 -
INFINITI of South Bay responded
Thank you so much for the FANTASTIC five-star review! We're glad your oil change was quick and efficient and that our team could provide helpful information on other maintenance needs for your car. Thanks for shouting out Jaime, he is always working hard to make sure our customers are satisfied. We’re here to keep your vehicle running smoothly—looking forward to seeing you next time!
Carlos Robles
Service Manager
INFINITI of South Bay
Prior service records not upsftrs.
Took 20+ minutes for someone to figure out the problem...Once once they figured out their issue
Took 20+ minutes for someone to figure out the problem...Once once they figured out their issue
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by Craig
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Felix Le
, Isaac Robertson
Nov 02, 2024 -
INFINITI of South Bay responded
Craig,
Jaime and Felix are our best Service Advisors, and we apologize that you are concerned about the time it took them to resolve your concerns. Please understand that sometimes things are not black and white and require time. We appreciate your business and hope that we can have another chance to serve you better. Thank you for bringing this to my attention,
Carlos Robles
Service Manager
INFINITI of South Bay
I came to check my brakes.
I was told I didn’t need brakes. My car was also checked and no other issues were found except I needed new tires.
I was told I didn’t need brakes. My car was also checked and no other issues were found except I needed new tires.
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by Kammoore
Verified Customer
Verified Customer
Service Price Transparency
Oct 10, 2024 -
INFINITI of South Bay responded
Thank you for taking the time to leave this review! It's always great to know your vehicle is in good shape, and we're happy we could provide a thorough inspection. If you need any assistance with anything else, feel free to reach out. We're here to help! Don't forget to check back for promotions on our website, we hope to have you back soon!
Carlos Robles
Service Advisor
INFINITI of South Bay
Welcoming, great fast service, professional, excellent
customer service from the entire staff. Outstanding dealership! And most of all clean and hospitable. Would definitely recommend here. Southbay Infin
customer service from the entire staff. Outstanding dealership! And most of all clean and hospitable. Would definitely recommend here. Southbay Infiniti Rock !!!
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by B.CATHERINE1
Verified Customer
Verified Customer
Service Price Transparency
Oct 10, 2024 -
INFINITI of South Bay responded
Thank you so much for the fantastic review! We’re thrilled you had a positive experience with our welcoming, professional team, and that they provided fast service. We're especially glad you appreciated the clean and hospitable environment. My team constantly works hard to ensure our customers leave happy. Your recommendation means the world to us! We truly appreciate your support—thank you for ROCKING with us!
Carlos Robles
Service Advisor
INFINITI of South Bay
Never buying or recommending purchasing ir serviceing a
vehicle at tbis dealership. Not only did they damage my vehicle when I took it to have it serviced, they denied it. Both the service manager and the
vehicle at tbis dealership. Not only did they damage my vehicle when I took it to have it serviced, they denied it. Both the service manager and the dealership manager refused to pull up camera footage to see that it did not have the damage when I drove up, I had to file a claim with my insurance after several failed attempts with both managers requesting a call back or investigation. When the vehicle inspection at the body shop was done, I also found out that there had been significant prior damage to the vehicle. When I purchased the vehicle months earlier, I was told ( while signing documents that the vehicle did have " minor previous but had been repaired damage ". By law they have to reveal this at time of purchased, part of full disclosure. However, the damage had NOT been minor as stated. Also, sinxe I had screenshot the original ad of the vehicle purchase, I went back to it and in fact the ad did not reveal that prior accident info. Other dealerships ads did state " prior accident". This one purposely did not. So after having learned this deceit, I completly take back my 5 star experience with the sales department review for this dealership too. I give both the sales, and service a negative star review. I will take my business elsewhere.
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by Ms. M
Verified Customer
Verified Customer
Service Price Transparency
Oct 07, 2024 -
INFINITI of South Bay responded
Mrs. M,
Thank you for your review and for letting us know of this situation. We are opening up an investigation into this so that we might better address the details with you. Concerning any prior damage, we provide a CARFAX with every used vehicle purchased. Every customer signs the CARFAX vehicle history report as part of our sales process. If there was prior damage on the VHR, you would have signed off on knowing this in advance. Could you please contact me at 310-325-5555 so that we can put a name to this and work together to resolve these concerns?
Thank you,
Anita Ruiz
Sales Manager
INFINITI of South Bay
Best ever!
My car came out clean and the oil was changed and brand new.
My car came out clean and the oil was changed and brand new.
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by Dchacon
Verified Customer
Verified Customer
Service Price Transparency
Oct 10, 2024 -
INFINITI of South Bay responded
I am so glad your car came out looking clean and fresh with a brand-new oil change. It’s always our goal to provide top-notch service, and we’re happy you had a great experience with us! Looking forward to your next visit!
Thanks!
Carlos Robles
Service Advisor
INFINITI of South Bay
I appreciate being updated along the way while waiting
for my car. Your waiting area is nice and comfortable.
for my car. Your waiting area is nice and comfortable.
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by SCRAIG5
Verified Customer
Verified Customer
Service Price Transparency
Sep 06, 2024 -
INFINITI of South Bay responded
Thanks for this awesome review! Our team does a great job at keeping our customers in the loop while their vehicle is getting serviced, thanks for recognizing their hard work! I am so glad you enjoyed our waiting area, the refreshments are definitely a bonus! Thanks again for visiting us here at INFINITI of South Bay and we look forward to having you back soon.
Carlos Robles
Service Manager
INFINITI of South Bay
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