Jaime Zamora
Jaime Zamora at INFINITI of South Bay

Jaime Zamora

Service Advisor

INFINITI of South Bay

2900 Pacific Coast Highway
Torrance, CA 90505

4.5
137 Reviews
4.5

137 Reviews

Write a Review

137 Reviews of Jaime Zamora

June 09, 2025

Dealership Rating
Employee Rating

South Bay Infiniti has always been our preferred choice to service our vehicles. Jaime in the Service Department will make sure your updated and informed while your vehicle is being serviced. More

by MMNOVOA94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 27, 2025

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Employee Rating

I came in for a routine oil change, and the team did a thorough inspection which revealed I needed new tires and an alignment. Everything was done same-day, which was super convenient More

by REIKO90248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andre Butler

May 29, 2025

INFINITI of South Bay responded

Thank you for your review and for sharing your experience with us. We’re glad to hear the same-day service and thorough inspection were helpful and convenient for you! That said, we noticed your lower ratings on price transparency, service time, workmanship, and communication. We truly value this kind of feedback as it helps us improve. If there’s anything specific we could have done better, we’d love to hear more, as we want to ensure every visit exceeds expectations. Give me a call directly at 320-325-5555 so we can make your next experience even better. Thank you, Carlos Robles Service Manager INFINITI of South Bay

May 14, 2025

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Employee Rating

Jamie was very helpful and gave me great advice on how to care for my Q60 to keep it running well for a long time. He educated me on my warranties as well. More

by Monique L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2025

INFINITI of South Bay responded

Thank you so much for this AWESOME review, Monique! I am delighted that Jamie was able to provide helpful advice and educate you on caring for your Q60 and understanding your warranties. Jamie always goes the extra mile when it comes to service! At INFINITI of South Bay, we believe in sharing helpful tips and tricks with our customers to keep their vehicles running smoothly for years to come. We appreciate your trust and look forward to serving you again! Thank you, Carlos Robles Service Manager INFINITI of South Bay

May 11, 2025

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Employee Rating

They were timely, professional and showed much courtesy. A little expensive though, I can recommend them.0 More

by ASHLEYCA01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2025

INFINITI of South Bay responded

Ashley, Thank you for the 5 STAR review and for letting us know that our team was courteous and professional. We shop other local INFINITI dealerships monthly to ensure that we are at or below their pricing. Know that prices do change and that we work constantly to ensure that we are competitive. Plus, we provide INFINITI trained technicians that are required to pass annual certification to ensure that we provide you with the best service available. Want to save on your maintenance and repairs? Check our website regularly for service specials or read our emails for special offers and discounts. We want to help make your INFINITI experience exceptional. Carlos Robles Service Manager INFINITI of South Bay

May 11, 2025

Dealership Rating
Employee Rating

Jaime was very professional and knowledgeable. He kept me informed about other "needed" services as recommended by the Technician. More

by NLewis0320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2025

INFINITI of South Bay responded

Thank you so much for your review! We're glad to hear Jaime provided professional and knowledgeable service, and that he kept you well-informed throughout your visit. At INFINITI of South Bay, we aim to be as transparent as possible with our customers, so you always feel confident in the service your vehicle receives. Your trust means a lot to us, and we’ll be sure to share your kind words with Jaime. We look forward to seeing you again! Thank you, Carlos Robles Service Manager INFINITI of South Bay

May 10, 2025

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Employee Rating

The area was helpful and clean. I appreciated the courtesy vehicle provided while my car was being serviced today. However, the inside of the vehicle was dirty; I noticed a lot of e More

by NAKIERAMC
Recommend Dealer
Yes

Other Employees Tagged: Jaime Zamora

May 24, 2025

INFINITI of South Bay responded

NAKIERAMC, Thank you very much for this feedback. Our process is to have all vehicles detailed before the next client. And, we ensure that all loaner vehicles have at least a half a tank of gas before going back out. With the name left on this review, we cannot track back the day and time that this happened, but all we can collectively imagine is that we provided a loaner to quickly accommodate you without running it through our normal process. Thank you for brining this to our attention so that we can review your experience with our service team. It is our goal to provide and exceptional client experience to each and every client, and your feedback will help us in doing so. Thank you! Carlos Robles Service Manager INFINITI of South Bay

May 02, 2025

Dealership Rating
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Jaime, Edson and the service crew and front desk crew are the best! They took my order, kept me updated with progress, provided me a Lyft ride to/from work, and my vehicle feels much better than how I took i More

by Alma.k.saiya
Recommend Dealer
Yes

Other Employees Tagged: Jaime Zamora

May 22, 2025

INFINITI of South Bay responded

Thank you so much for the amazing review, Alma! We’re lucky to have team members like Jaime, Edson, and the rest of our service and front desk crew. They truly care about making your experience smooth from start to finish. We're glad we could keep you updated, get you where you needed to go, and return your vehicle feeling better than ever. We’ll be sure to pass along your shout-outs. Thanks again for being part of the Infiniti of South Bay family! See you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

April 30, 2025

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My last visit was great just like all my previous visits at this dealership. I was informed on what needs attention at my next visit. More

by EBBICARME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo

May 01, 2025

INFINITI of South Bay responded

Thank you so much for leaving this review about your service experience with us here at Infiniti of South Bay! We're glad to hear your recent visit was just as positive as your past experiences, consistency and clear communication are exactly what we strive for. Thank you for your loyalty and continued trust in us! We look forward to taking great care of you again at your next visit! Don't forget to check our website for service deals and specials next time you stop by. Thanks! Carlos Robles Service Manager INFINITI of South Bay

April 23, 2025

Dealership Rating
Employee Rating

Professional with excellent customer service. That means a lot to me as a customer, I will definitely come back and also refer friends and colleagues. More

by Magumu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Felix Le

Apr 26, 2025

INFINITI of South Bay responded

Thank you so much for taking the time to leave this review! It truly means a lot to us that you had such a positive experience. We take great pride in delivering professional, excellent customer service, and it’s wonderful to know it made a difference for you. Thank you for trusting us and for being willing to recommend us to your friends and colleagues! Don't forget to check back on our website for service specials for your next visit. See you soon! Carlos Robles Service Manager INFINITI of South Bay

April 23, 2025

Dealership Rating
Employee Rating

I had a very pleasant experience. The staff was exceptionally polite and provided me with timely updates on the repair status of my vehicle. More

by JG_JDUB
Recommend Dealer
Yes

Other Employees Tagged: Jaime Zamora

Apr 26, 2025

INFINITI of South Bay responded

Thank you so much for the kind words! I’m so glad you had a pleasant experience with us. Our team takes pride in keeping our customers informed and making sure you feel taken care of every step of the way. We truly appreciate you choosing Infiniti of South Bay, and we look forward to providing you with the same exceptional service on your next visit! Carlos Robles Service Manager INFINITI of South Bay

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