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Jacob Yeh
Jacob Yeh at Luther Bloomington Acura Subaru

Jacob Yeh | Page 8

Service Advisor

Luther Bloomington Acura Subaru

7801 Lyndale Ave S
Minneapolis, MN 55420

Contact Me
not yet
rated
78 Reviews

Dealership Experience

6 yrs, 5 mos

Industry Experience

5 yrs, 6 mos

Languages Spoken

Mandarin Mandarin

not yet
rated

78 Reviews

Write a Review

78 Reviews of Jacob Yeh

October 11, 2021

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Employee Rating

Service personnel were very professional. Went through the services provided; made sure I understood. Enjoyed my visit More

by fern
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Dao

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October 11, 2021

Dealership Rating
Employee Rating

Jacob was very courteous though he was busy with multiple patrons. The experience was smooth and fast. More

by mahesh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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October 03, 2021

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Employee Rating

People are friendly. Shop is clean and efficient. A complimentary car loan was arranged when needed. More

by DYHPUI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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September 16, 2021

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Employee Rating

Quick and easy thank you. Please put less pressure on customers to complete a post service survey. Sometimes it feels like harassment when you hear from a business desperate for your feedback and they te More

by GEBHARDBLANCHARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 01, 2021

Luther Bloomington Acura Subaru responded

Hi GEBHARDBLANCHARD. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Glad to hear your service with Jacob went well. Sorry to hear you are frustrated with our after-service communications. We want to provide different options that may appeal to our clients’ individual preference, but do understand if they would like to opt-out. I will respect your wishes and opt you out of these communications. I do sincerely appreciate you letting me know your feedback with this so I can address it on our end. Have a great weekend.

August 28, 2021

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Employee Rating

Jacob gave outstanding service. Friendly and professional. Communicated what was being done and the costs. More

by LFO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Sep 07, 2021

Luther Bloomington Acura Subaru responded

Hi LFO. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear Jacob provided you with a professional service experience. We appreciate your patronage and look forward to working with you again soon. Have a wonderful day.

August 12, 2021

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Employee Rating

Jacob Yeh was very kind and knowledgeable. Everything went very smoothly, ZERO complaints from start to finish. Definitely happy with the service. Thank you, Jacob. More

by acuraMDX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Aug 16, 2021

Luther Bloomington Acura Subaru responded

Hi acuraMDX. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Pleased to hear that Jacob took great care of you and completed the service to your expectations. We appreciate your business and look forward to working with you again in the future. Take care and be well.

August 11, 2021

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Employee Rating

The service was efficient and convenient . Staff was nice and experienced . The waiting area is clean and comfortable for the customer. I did have excellent experience yesterday. Very nice job. More

by YYING01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Aug 16, 2021

Luther Bloomington Acura Subaru responded

Hi YYING01. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Pleased to hear that Jacob took wonderful care of you while you were in. We appreciate your patronage and look forward to working with you again soon. Have a great day.

July 01, 2020

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Employee Rating

Super fast and easy service. Brought my vehicle for battery change. Got it done in an hour with other fixes. Even the payment processing is automated. Great experience! More

by mahesh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Dao

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