Jacob Tremewan

*DO NOT BUY A CAR FROM FUTURE FORD OF SACRAMENTO* On 8/29/2023 I was looking at cars on the Future Ford of Sacramento, they had a 2007 Toyota Camry for sale under $10K. Luis, advised me that they financ 8/29/2023 I was looking at cars on the Future Ford of Sacramento, they had a 2007 Toyota Camry for sale under $10K. Luis, advised me that they finance cars $10k & under. Luis indicated that the car was available, but on a sister lot, but would be accessible (bait and switch, with false advertising). I advised Luis that I had to stay under $10K. He says, and I quote, "I have the perfect car for you". Tony Lee guides me out to 2017 Nissan Altima sales price listed at $13,977. I was taken aback, because it wasn't the Toyota (clear Bait & Switch tactic). I take the 2017 Nissan Altima for a test drive, but with no intention of buying the car. Tony gets a phone call from another salesperson asking him where he was and if I was planning on buying the car, Tony answered Yes for me, says "It's a first come, first sale". That he wasn't waiting around for the other salespersons clients to show up. I'm ushered back inside where Tony & Luis both tag-team collecting personal information and aggressively moved forward with the sale without my explicit consent or allowing me time to process. I was never given the opportunity to negotiate the price down. I was ushered in to see Dustin, finance manager, who directed me to decline the contract cancellation option agreement because "it wasn't worth it". He pressured me to buy a full warranty package, playing on the fact that parts are expensive. The 2017 Nissan Altima had 97K miles on it and again playing on my fears of having to be out of another car, if something were to happen. (My prior car was recently totaled). Dustin ran through documents without me fully comprehending what was happening due to my learning disability. I asked questions about the warranty, he only explained that it would cost me a few more dollars to my payment. He did NOT indicate it would cost me $4K. I was coerced to buy this vehicle using sales manipulation and pressure tactics on 8/29/2023. The sales and finance teams oversold and intentionally misled me. I returned the car on 8/30/2023 and emailed & sent a certified demand letters to Mgmt. and Finance Director. They made no attempt to contact me until 9/7/2023, 2 days after my down payment was to deposit. I stopped payment on the check due to the risk of it bouncing since I did not have the funds from my insurance settlement. Future Ford of Sacramento continued to run my credit after I surrendered the vehicle, racking up 26 +inquires on my credit report. My brother and I met with the finance director Brandy on 9/8/23 and while they had ability to cancel the contract, they're refusing to do so! She offered two options: #1 Revise the original agreement with the Nissan, remove the warranty, lower the APR; #2 put me in a different VIN # under the same loan, in a vehicle that is within my budget. #3 would be them suing me for breach of contract. We chose #2 and provided the parameters to find a car. Mind you the entire time I still had not been approved by financing. Two days after meeting with Brandy, I received a cancellation of sales contract due to lack of financing of an approved lender. DO NOT BUY FROM THEM, they are liars and take advantage of you!!! I had my own financing, and they wouldn't approve the loan, because it was $2900 above the KBB market rate. More

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If you buy anything from this dealership be prepared to fix it yourself service dept can't even answer the phone fix it yourself service dept can't even answer the phone More

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Some of the best customer service I have ever received and no sales pressure, just a genuine desire to make their customers happy. and no sales pressure, just a genuine desire to make their customers happy. More

by JENMAT Verified Customer Verified Customer

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The staff at the service department were great. we are new customers at this dealership and have a good experience. new customers at this dealership and have a good experience. More

by SMCKENNEY24 Verified Customer Verified Customer

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Future Ford of Sacramento always treats me well. I have purchased 16 new vehicles from Future Ford of Sacramento since 2013. Their Service Department always does an exceptional job with my vehicles, and if purchased 16 new vehicles from Future Ford of Sacramento since 2013. Their Service Department always does an exceptional job with my vehicles, and if I need a ride home, they never hesitate to provide one. Future Ford of Sacramento is number one in sales and service! More

by RMTOWNSEND91657 Verified Customer Verified Customer

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Went in to look at a used Expedition and ended up walking out with a brand new 2021 expedition. Was able to work with me to get the payments I liked. Overall great experience out with a brand new 2021 expedition. Was able to work with me to get the payments I liked. Overall great experience More

by Askey Verified Customer Verified Customer

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Friendly people, easy to work with. Found the perfect car! Very highly recommended if you need an understanding place car! Very highly recommended if you need an understanding place More

by SNOWWHITECHOKED Verified Customer Verified Customer

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First time at dealer and had a great experience, staff- Tevin, Lino, Blake were all very understanding and never once did I feel pressured into my purchase. Tevin, Lino, Blake were all very understanding and never once did I feel pressured into my purchase. More

by LIZZYC7 Verified Customer Verified Customer

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When I showed up, I was greeted and within minutes my car was sent back for service, then when it was done, I was given plenty of information about my car. was sent back for service, then when it was done, I was given plenty of information about my car. More

by AV7492 Verified Customer Verified Customer

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Future Ford of Sacramento get a great job with my auto purchase and trade. My trade was paid off early, and I received my GAP refund very soon after. I have purchased 15 vehicles from Future Ford of Sacra purchase and trade. My trade was paid off early, and I received my GAP refund very soon after. I have purchased 15 vehicles from Future Ford of Sacramento since 2013. I have one more purchase to make before I retire, and I plan on visiting Future Ford of Sacramento for an excellent deal. More

by RMTOWNSEND91657 Verified Customer Verified Customer

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