Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Jacob Shaunfield
Refer Me
52 Reviews
52 Reviews of Jacob Shaunfield
May 24, 2019
The Best service Great service, they always meet my expectations, very reliable and trustworthy team! I highly recommend Lexus of west Kendall to all of my friends and Great service, they always meet my expectations, very reliable and trustworthy team! I highly recommend Lexus of west Kendall to all of my friends and family! More
by JANETB516
Verified CustomerOther Employees Tagged: Eduardo Sanchez, Eduardo Diaz, Esteban Munoz, Yaima Gonzalez, Alex Alvarez
May 22, 2019
Service Center Experience Service Appointment on schedule. Service completion as promised. Waiting area clean and calming. Jacob has always been friendly and never disappointin Service Appointment on schedule. Service completion as promised. Waiting area clean and calming. Jacob has always been friendly and never disappointing. Household has 3 Lexus models, 2 bought at Lexus-WK and all 3 serviced by Jacob S. More
by MTPRADO83
May 18, 2019
Amazing customer service I’ve had several Lexus vehicles over the last 15 years. Not only is Lexus an amazing brand vehicle, it comes with top of the line service. My service I’ve had several Lexus vehicles over the last 15 years. Not only is Lexus an amazing brand vehicle, it comes with top of the line service. My service tech has been Jacob for about 5 yrs and I am always pleased with the service I received. I recommend all my friends and family to own a Lexus. More
by Del Williams
May 17, 2019
Very professional people Nice, friendly and excellent people. Very professional when they repair or give maintenance to my car. Jacob Shaunfield is my advisor and he is very Nice, friendly and excellent people. Very professional when they repair or give maintenance to my car. Jacob Shaunfield is my advisor and he is very polite and very professional and try to help me in all. More
by Luis loayza
Other Employees Tagged: Alex Alvarez
May 15, 2019
Oblivious staff and unprofessional service rep I showed up to my appointment on time and Jacob Shaunfield was not in his office. I waited 14 minutes before he showed up and arrogantly asked me what I showed up to my appointment on time and Jacob Shaunfield was not in his office. I waited 14 minutes before he showed up and arrogantly asked me what he could do for me. Then when I advised him I had an apt with him for an oil change he Asked if I wanted the full service. I declined. To my surprise I waited 2h30 min and then when I went to ask the cashier she had the key to my car but no service ticket. She called Jakob over 7 times and he never replied. I was held there until 1:17 against my will because someone decided not to do their job. This is going to be escalated to corporate. We have 2 vehicles leased through this dealership for a total of $57,000 and I guarantee you we will never lease another vehicle from this dealership again More
by Advance
May 14, 2019
Great job West kendall Lexus does a great job and friendly and great service I like the people work at west kendall Lexus thank you good bye West kendall Lexus does a great job and friendly and great service I like the people work at west kendall Lexus thank you good bye More
by deloresward001
May 14, 2019
Support the independent mechanics It's sad to see a big service center filled with all sorts of employees valets, assistants, and some employees walking around with an iPad looking bus It's sad to see a big service center filled with all sorts of employees valets, assistants, and some employees walking around with an iPad looking busy. Had to wait 20 minutes to see the service writer because he was taking his time with other customers. He managed to step out of his office for a minute, when another employee said that I had an appointment to see him. The service writer (Jacob), walked past me and said in general,he was busy with other customers; "He's just gonna have to wait," referring to me. The 20k mile servive turned into a simple oil change because of his demeanor and price as well..... I'll start going to a reputable shop that can do the same service for a lot less money. They won't be as rude as Jacob, either. More
by ic
May 12, 2019
Exelente servicio de Jacko Service Advisor, rápido y eficiente, los mecánicos que trabajan con el son muy profesionales, no más de 25 minutos estuve el sábado servicio de Jacko Service Advisor, rápido y eficiente, los mecánicos que trabajan con el son muy profesionales, no más de 25 minutos estuve el sábado esperando mi RX More
by FRANKDMIAMI
May 11, 2019
Good excelente customer service but lacks in completion Car is not 100 percent complete. It still has issues and i try calling the advisor but he wont answer my call nor my voicemail i left him. When vehicl Car is not 100 percent complete. It still has issues and i try calling the advisor but he wont answer my call nor my voicemail i left him. When vehicle was returned it was smelling like gasoline alot in the inside. The keyless fob does not work to open the car More
by Junior
May 10, 2019
Perfection accomplished There are Advisors and then there is Jacob Shaunfield. That is the service people like to get. From start to end the experience is above and beyon There are Advisors and then there is Jacob Shaunfield. That is the service people like to get. From start to end the experience is above and beyond expectations. Really happy with the service and it’s was all done with a smile. Thanks Lexus and thanks to Jacob.. More
by LUCAS9228
