Jacob Shaunfield
Jacob Shaunfield at Lexus of West Kendall
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Jacob Shaunfield

Service Advisor

Lexus of West Kendall

13750 SW 136th St
Miami, FL 33186

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52 Reviews
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52 Reviews

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52 Reviews of Jacob Shaunfield

May 24, 2019

Dealership Rating

The Best service Great service, they always meet my expectations, very reliable and trustworthy team! I highly recommend Lexus of west Kendall to all of my friends and More

by JANETB516
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 22, 2019

Dealership Rating
Employee Rating

Service Center Experience Service Appointment on schedule. Service completion as promised. Waiting area clean and calming. Jacob has always been friendly and never disappointin More

by MTPRADO83
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

May 18, 2019

Dealership Rating
Employee Rating

Amazing customer service I’ve had several Lexus vehicles over the last 15 years. Not only is Lexus an amazing brand vehicle, it comes with top of the line service. My service More

by Del Williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 17, 2019

Dealership Rating
Employee Rating

Very professional people Nice, friendly and excellent people. Very professional when they repair or give maintenance to my car. Jacob Shaunfield is my advisor and he is very More

by Luis loayza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Alvarez

May 15, 2019

Dealership Rating
Employee Rating

Oblivious staff and unprofessional service rep I showed up to my appointment on time and Jacob Shaunfield was not in his office. I waited 14 minutes before he showed up and arrogantly asked me what More

by Advance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 16, 2019

Lexus of West Kendall responded

I'm very sorry to hear about your experience with us. At Lexus of West Kendall we take pride in customer service experience, from the moment you pull in, to the moment you leave. Please give me a call at your earliest convenience, i would really like to hear more about your experience and how we can make this right for you. (786) 573-7710.

May 14, 2019

Dealership Rating
Employee Rating

Great job West kendall Lexus does a great job and friendly and great service I like the people work at west kendall Lexus thank you good bye More

by deloresward001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 14, 2019

Dealership Rating

Support the independent mechanics It's sad to see a big service center filled with all sorts of employees valets, assistants, and some employees walking around with an iPad looking bus More

by ic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 16, 2019

Lexus of West Kendall responded

I'm very sorry to hear about your experience with. Please give me a call at your earliest convenience, i would really like to hear more about your experience and how we can make this right for you. (786) 573-7710.

May 12, 2019

Dealership Rating
Employee Rating

Exelente servicio de Jacko Service Advisor, rápido y eficiente, los mecánicos que trabajan con el son muy profesionales, no más de 25 minutos estuve el sábado More

by FRANKDMIAMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 11, 2019

Dealership Rating
Employee Rating

Good excelente customer service but lacks in completion Car is not 100 percent complete. It still has issues and i try calling the advisor but he wont answer my call nor my voicemail i left him. When vehicl More

by Junior
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 10, 2019

Dealership Rating
Employee Rating

Perfection accomplished There are Advisors and then there is Jacob Shaunfield. That is the service people like to get. From start to end the experience is above and beyon More

by LUCAS9228
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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