Jacob Sewell

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing this, Patti. I really appreciate you pointing out both the positives and where we can do better. I’m glad the team takes time to communicate before doing extra work, but I understand the frustration with the wait times and appointment process. I’ll be working with Eric and his team to see how we can make that experience smoother moving forward. Your feedback truly helps us improve.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you, Laurie! We’re so glad Khris, Jacob, and the service team took great care of you. Even with a small hiccup, it’s wonderful to hear it was handled right away and that your visit was still quick and attentive. Your high recommendation means a lot, and we’ll be ready to help anytime you need us again!

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you, Jeremy, for your patience and understanding as we work through the electrical issues on your Wagoneer. We know it is never fun dealing with vehicle problems, but we appreciate you recognizing that our team is doing everything possible to get it resolved. We’re grateful for your trust and will be here every step of the way until it’s fully taken care of.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing this incredible review. Eight vehicles since 2009...that kind of loyalty says so much. Joel has been part of the Polk family team for many years, and his dedication to finding exactly what his customers need is unmatched. The fact that you continue to trust him time and again is a true testament to the way he takes care of people. We are grateful for your trust and proud to have Joel on our team!