Jacob Rogers

Empire Lakewood Nissan responded

Thank you for sharing your feedback. We understand how unexpected charges can be frustrating. The diagnostic fee reflects the technician's time spent properly testing and confirming the concern before completing repairs. This authorization is part of our standard check-in process and was reviewed and signed at the time of your visit. That said, we recognize that expectations around diagnostic charges can vary between shops, and we appreciate you sharing how this came across from your perspective. We value your long history with Empire Nissan and your business over the years. In an effort to be accommodating, we applied a military discount and waived shop fees, and we're glad we were able to complete the repair quickly to meet your needs. Your feedback has been noted and helps us continue improving how we communicate during the check-in process. We appreciate you bringing this to our attention.