Jacob Meacham

Would not recommend. No Sprinter information or willingness to help. Service wouldn't even answer a question related to Sprinters. When they answered the phone, no introd No Sprinter information or willingness to help. Service wouldn't even answer a question related to Sprinters. When they answered the phone, no introduction, just a simple hello so I wasn't even sure I reached the dealership. When I asked if this was MB of Scottsdale, he replied like I was out of line. Poor representation of a dealership. More

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I made an appt and took my brand new GLB 250 with 3500 miles here in June because the AC wasn't blowing cold air. I purchased the car from the MCB Gilbert dealer but live closer to the Scottsdale service miles here in June because the AC wasn't blowing cold air. I purchased the car from the MCB Gilbert dealer but live closer to the Scottsdale service center. Many days it is well over 100 degrees outside and I have an infant who travels in the car with me frequently. He and I have both been overheating inside our $40K car and decided it was time to address the issue. I arrived for my appt (which I had made 3 days prior online) and was greeted with a rude service tech mgr type who asked as I pulled in "for what and who" I was there for. I gave the name of the service advisor with whom the appt was scheduled. The person retreated quickly and came back several minutes later to inform me that the service advisor Brittney I had the appt with was "off" today. Instead, he would get into the passenger seat to walk me thru the AC controls to make sure I was pushing the right buttons. I am a 45 year old person who has owned over 10 cars. I did not require this training. This was their "fix" of this problem. However, no fix happened. My car was not even received into service. And I was told to go away. However, the problem still persists. And, if one of these valley Mercedes dealers does not fix it soon, there is going to be a huge lawsuit around this issue. Heat related child car deaths are not a joke. My baby overheated very badly today as the AC never kicked in after 30 minutes of driving this afternoon. Mercedes needs to fix this issue. Nobody spends this kind of money on a car to get a sub par cooling system. But at least you expect the service dept will step up if there is an issue with this kind of investment. I hope someone reads this who cares. POOR POOR service at this MCB Scottsdale dealer. Try another. The valley has plenty. More

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Poor Service Experience When we purchased ou MB we added a $1500 service pkg that was supposed to "cover any repair not covered by warranty". I took the GLK in for routine 3 When we purchased ou MB we added a $1500 service pkg that was supposed to "cover any repair not covered by warranty". I took the GLK in for routine 30k mi service. The Service Writer called to say it need an alignment $169 and tire balance/rotation $69. I asked why this wasn't covered by the pkg and was basically told they had to pay their mechanics $55 an hr and he wished sales guys would quit telling people that it was all inclusive. What it amounts to is we paid $1500 for 3 oil changes. It won't happen again! More

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Great buying experience I enjoyed working with Steve Smith. He found the car I really wanted and helped me take advantage of terrific deals on extended warranties, future se I enjoyed working with Steve Smith. He found the car I really wanted and helped me take advantage of terrific deals on extended warranties, future service, and great financing. I would definitely recommend Steve for a pleasant buying experience. More

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Truly Customer Focused No additional suggestions but I would like to recognize Jacob as being truly customer focused. I would always do business with this dealership because No additional suggestions but I would like to recognize Jacob as being truly customer focused. I would always do business with this dealership because of his excellence. More

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Always goes above and beyond I have bought 2 cars from Phoenix Motor Company/Mercedes of Scottsdale and have had them both serviced there. Jacob has been my service adviser and h I have bought 2 cars from Phoenix Motor Company/Mercedes of Scottsdale and have had them both serviced there. Jacob has been my service adviser and has always gone above and beyond. Just today after I brought my SL500 in for repair and was about to leave I realized I had forgotten to tell him my trunk latch was acting up and my fuse for the car lighter went out because a penny fell in the hole. He took the time to reset the fuse for the trunk and replaced the lighter fuse at no charge. Always professional, courteous, and responsive, which is why I will always be a customer. More

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Worldclass Facility This new facility is Worldclass......including the people. Very professional and knowledgeable with both maintenance and warranty issues. Would defini This new facility is Worldclass......including the people. Very professional and knowledgeable with both maintenance and warranty issues. Would definitely recommend them to anyone owning a Mercedes. More

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will return for future service jacob and Joey were a pleasure to work with and showed a team mentality, helping eachother out while another appointment ran over. Service was done qu jacob and Joey were a pleasure to work with and showed a team mentality, helping eachother out while another appointment ran over. Service was done quickly, and rental was great. Will return for future service. More

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Love this dealership! Work performed impecably. Loaner car provided with ease. My car was delivered sooner than I expected and it was cleaned and spotless. Love this deal Work performed impecably. Loaner car provided with ease. My car was delivered sooner than I expected and it was cleaned and spotless. Love this dealership! More

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they helped me I dropped off my sl55 for a minor repair ... they found additional issues that should have been identified by another MB dealer ... handled with profe I dropped off my sl55 for a minor repair ... they found additional issues that should have been identified by another MB dealer ... handled with professionalism! More

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