Jacob Levan

I brought my 2021 Toyota RAV4 Prime in for a recall service yesterday, mileage is just over 30,000 miles. The customer service representative said the brake fluid and rear differential fluid both need service yesterday, mileage is just over 30,000 miles. The customer service representative said the brake fluid and rear differential fluid both needed to be changed out at 30,000 miles (cost $125 each). I asked if these were called for in the Toyota Maintenance Schedule. He checked and said they were. I just got home and checked, and guess what? The rear differential fluid should be changed at 60,000 miles IF you've been towing. The brake fluid is NEVER required to be change (just checked...so change when it has too much moisture). So I've been overcharged $300 for trusting this dealer. I called and pleaded my case with Jason, a service manager, and who explained why they felt they needed to exceed the Toyota engineering recommendations. I won't be back...do NOT trust their maintenance recommendations. You're on your own...just get out your manual when you walk up to the service counter or go somewhere else. More

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